**Please ensure that your LinkedIn profile is included in your resume**

Our Customer is an employment-oriented online service that operates via websites and mobile apps.

They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.

We are seeking a Customer Success Manager for a contract basis to join their Creative team – an internal, multi-disciplinary team of creatives. This role partners closely with Account Directors (AM) to ensure our client Customers achieve a significant return on investment and drive business success with our client Talent Solutions (LTS) investment.

What You’ll Do:

• Helping Customers see Value Realization.
• Serving as a Customer Champion and Advocate.
• Assisting with Customer Retention and Expansion.
• Support our users within assigned accounts, to ensure effective new user and product onboarding and engagement on LTS products and solutions.
• Partner with the AD on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.
• Ensure successful onboarding of new accounts and new users by setting objectives that result in basic product functionality and providing advanced training in order to develop existing users.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Learning Center.
• Expedite technical and purchase-related escalations.
• Act as a trusted advisor to the end-users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value.
• Maintain an understanding of LTS products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
• Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of our client Products.
• Document all communication with users and accounts accurately and in a timely manner via system tools.
• Interpret customer insights to drive change in products and act as the voice of the customer to the PMM / Product team.
• Provide best practices to help drive user behavior and adoption of products and map LTS solutions to existing customer workflows

Must Haves:

• 3+ years of experience in Customer Success, Account Management, Consulting, Customer Education/Training, and/or Sales.
• Recruiting/staffing or other applicable talent experience.
• Excellent organizational, project management, and time management skills.
• Experience analyzing data, trends, and client information to identify product or service growth opportunities.
• Proficient in Salesforce or Dynamics & Microsoft Office (Outlook, Excel, Word, and PowerPoint).
• Ability to manage multiple customer accounts, projects, and deadlines simultaneously.
• Ability to show verbal and written communication skills and technical aptitude.
• Experience with Organizational and Territory Planning Skills.
• Ability to build authentic business relationships and deal effectively with relational challenges as they come up.

Education:

• BS/BA degree from a 4-year college or university.

Hours & Location:

• Standard M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s Chicago, IL office once it is determined to do so.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.