We are excited to partner with our client, a snack company that has delighted customers during the holiday season for over 100 years! They are based in Chicago, IL and are looking to fill seasonal positions supporting their fans. In this position, you would be assisting customers primarily via incoming phone calls, as well as email and chat. You would be assisting with; e-commerce orders, shop questions, concerns, product questions, and interacting with shipping tools.

Job Responsibilities Include:

• Answer incoming customer inquiries delivering excellent customer experience via phone, email, and chat.

• Must strive for accuracy, speed, excellent customer service.

• Record customer information within our customer service applications, including Zendesk.

• Engage with customers in a friendly and professional manner while actively listening to their concerns.

• Assist with placing orders.

• Offer support and solutions to customers in accordance with company expectations

• Provide timely and thorough resolution (common inquiries include; shipping/tracking updates, quality concerns/exchanges, product information and recommendations).

• Help our sales team by capturing necessary pre-sales information.

• Be knowledgeable on company products, new releases, and features.

• Be engaged. Communicate with management to escalate problems, recommend resolutions, and improve our customer experience.

Must also have the following Qualifications/Experience:

• Applicant must successfully pass classroom training and meet performance expectations.

• 2-week training plus additional 2-week integration at roughly 30 hours per week

• Must have a friendly and professional speaking voice.

• Patience.

• Clear and professional communication skills (written and verbal)

• Empathy

• Fast Learner and Problem Solver.

• Sales ability: able to enthusiastically motivate customers to purchase products and/or services.

• Proficiency in cloud based based-systems, and Microsoft office applications (Outlook, Word, Excel) required.

• Experience with Zendesk or other CRM ticket-based system, Chat and Facebook Messenger a plus.

• Professional experience within an e-commerce setting is preferred.

Pay = $19 p/hr

Bonus = $1 p/hr to pay out at the end of the contract.

• Bonus will not be paid to any member who breaks the contract early, either by us or the independent contractor.