Client Happiness Coordinator

We are seeking a motivated and organized super-star to join our dynamic estate planning law firm as a part-time Client Happiness Coordinator (up to 12hrs per week). This is a hybrid, contingent role located in New York City.

This role will play a crucial part in supporting our legal team by managing clients communication, administrative tasks, and social media presence. We are an Estate Planning firm, so candidates must be comfortable with conversations & discussions surrounding incapacity and death.

If you are detail-oriented, possess excellent communication skills, and are committed to delivering exceptional client service, we encourage you to apply.

Responsibilities:

• Scanning and Filing: Efficiently scan and organize legal documents, correspondence, and case materials to maintain a well-organized digital filing system.
• Court Follow-up: Attend court hearings to follow up on cases, gather information, and ensure accurate documentation.
• Client Communication: Maintain regular contact with clients to provide updates on case progress, post-closing communication and address any inquiries or concerns.
• Social Media Management: Assist in managing the firm's social media presence by creating, scheduling, and posting relevant content to engage and inform our audience.
• Administrative Support: Provide general administrative support including answering phones, managing calendars, and scheduling appointments as needed.
• Data Entry: Accurately input client information, case details, and other relevant data into our case management system.
• Documentation: Prepare, edit, and proofread legal documents and correspondence under the direction of the legal team.
• Research: Assist in research tasks, gather information, and prepare summaries as requested by the legal team.

Qualifications:

• High school diploma or equivalent (some college coursework preferred).
• Previous administrative or office experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using office software and tools (Microsoft Office Suite, Google Workspace, etc.).
• Comfortable with social media platforms (Facebook, LinkedIn, Twitter) and basic social media management.
• Professional demeanor and ability to maintain client confidentiality.
• Ability to work independently and collaborate effectively within a team.
• Reliable and punctual.

If you are eager to contribute to a thriving legal practice, assist clients in their estate planning needs, and gain exposure to the legal field, we invite you to submit your resume and cover letter.