Procurement Operations Supervisor (Remote - CST/PST)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a highly motivated Procurement Operations Supervisor

on a contract basis to help support our Customer's business needs. This role is 100% remote in CST/PST.

Responsibilities:

Team Leadership and Oversight

• Supervise and guide a team of Supplier Onboarding Procurement Analysts, providing daily direction, workload balancing, and performance feedback.
• Oversee day-to-day supplier onboarding operations to ensure accuracy, timeliness, and compliance with internal policies and external regulations.
• Monitor team adherence to SLAs, KPIs, and quality standards, proactively identifying and addressing performance gaps.
• Serve as the primary escalation point for complex supplier inquiries and issue resolution.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.

Operational Excellence and Metrics

• Maintain operational dashboards and management reports to track performance metrics, SLA compliance, and process efficiency.
• Analyze supplier onboarding trends and recommend process improvements to enhance accuracy, efficiency, and customer experience.
• Partner with leadership to establish operational targets and support strategic planning for supplier management operations.

System and Process Management

• Lead process alignment and readiness activities for the upcoming ZIP system implementation in 2026, including system testing, data migration, and end-user training.
• Serve as a subject matter expert for supplier onboarding tools such as Certa, Oracle Cloud ERP, and the future ZIP system.
• Support change management initiatives, ensuring smooth adoption of new systems and processes across the team.

Supplier Management and Compliance

• Ensure that supplier onboarding and maintenance activities comply with legal, ethical, and regulatory standards, including OFAC/sanctions, tax, and internal control requirements.
• Oversee supplier data accuracy, conducting periodic audits to identify risks or discrepancies.
• Collaborate cross-functionally to resolve supplier-related issues, support offboarding, and maintain accurate supplier master data.

Stakeholder Engagement

• Act as a liaison between Procurement, Legal, Tax, Risk, and business stakeholders to resolve escalations and ensure consistent supplier management practices.
• Provide guidance and support to internal stakeholders and suppliers regarding onboarding procedures and compliance requirements.
• Represent the Supplier Management team in cross-functional meetings and initiatives.

Skills and Qualifications:

• A bachelor’s degree is required at a minimum
• 5+ years of experience in Procurement Operations or Supplier Management, including at least 2 years in a supervisory or lead role.
• Demonstrated experience managing operational teams in a high-volume or global environment.
• Experience working with offshore or nearshore teams in different time zones or countries.
• Strong understanding of the Source-to-Pay process and supplier lifecycle management.
• Proficiency in supplier management systems (Certa, Oracle Cloud ERP, DocuSign, Salesforce, JIRA, Tradeshift); experience with ZIP or similar workflow automation systems a plus.
• Proven ability to develop and track operational metrics, dashboards, and SLAs.
• Strong knowledge of compliance requirements, including OFAC/sanctions, tax, and internal controls.
• Excellent communication, organizational, and leadership skills with the ability to manage competing priorities.
• Proactive, analytical, and solutions-oriented mindset with a focus on continuous improvement.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.