Procurement Specialist (Coupa IT Support) 100% Remote

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Procurement Specialist on a contract basis to support our Customer's business needs. This role is 100% remote and must work PST hours.

Responsibilities:

• Support the technical management, configuration, and maintenance of procurement platforms (Coupa). Ensure system reliability and scalability through proactive performance monitoring and bug resolution.
• Ensure compliance with internal policies and external regulations by managing configuration controls and delivering accurate reporting.
• Provide comprehensive support to end-users while resolving system-related issues.
• Support procurement systems team as POC for cross-team communication.
• Provide user support for Coupa related issues (not technical support or system implementation).
• Investigate procurement/Coupa process errors (e.g., PO–invoice mismatches) and escalate to tech team.
• Use Excel (pivot tables, formulas) for data analysis and reporting.
• Work with procurement FTE to ensure smooth daily operations.
• Expected to document issues (e.g., screenshots), communicate with users, and follow through to resolution.
• Coupa experience required; strong understanding of procurement processes.
• Collaborate across teams to analyze business workflows, identify areas for process optimization, and implement innovative system features that align with evolving business objectives.
• Provide support, maintenance, and configuration for procurement software and IT systems, including platforms like Coupa.
• Support system upgrades, proactively monitor performance, to ensure system stability and efficiency.
• Assist in the automation of procurement processes within the procurement system to enhance efficiency and reduce manual effort.
• Ensure adherence to internal policies and external regulations by effectively managing configuration controls and generating essential reports.
• Deliver ongoing support to end-users of the procurement systems, addressing inquiries, resolving issues, and providing guidance on system usage.
• Analyze and document user and business workflows to identify opportunities for optimizing procurement processes and improving data mapping.
• Collaborate on the design and implementation of new system features and functionalities to effectively meet evolving business needs.
• Strategically validate and optimize procurement requests to ensure accuracy and compliance.
• Review contracts to cross-reference contract value, item type, currency, service dates, payment terms, and billing.
• Partner with Supplier Data Management teams to ensure accurate and timely supplier/pay site creation and management.
• Implement and monitor quality checks to ensure procurement tasks meet compliance and accuracy standards.
• Review PO interface reconciliation reports daily and collaborate with Technology teams to resolve interface errors.
• Support management with reporting, including aging reports for pending requests across Swift, Coupa Triage, Buy Desk (PR & POCR), and Oracle systems.
• Guide requesters on successful submission processes.
• Validate PRs and POCRs for completeness and apply advanced sourcing triage tagging for consistency.
• Confirm submitted requests meet sourcing threshold criteria and recommend process improvements.
• Assign 3PRM leads through a strategic taxonomy review to optimize risk assessment.
• Leverage triage reporting to drive data-backed sourcing project assignments.
• Maintain end-to-end accountability for the sourcing triage process.
• Mentor and develop Procurement Buy Desk Advisors, fostering a culture of continuous learning and improvement.
• Drive process optimization initiatives and ensure the adoption of best practices across procurement workflows.

Skills and Qualifications:

• Strong technical skills in administering and configuring various procurement software and IT systems.
• Demonstrated ability to analyze system performance, accurately identify configuration issues, and recommend effective corrective actions.
• Proven aptitude for diagnosing and resolving complex system issues and providing comprehensive technical support.
• Excellent communication skills, both written and verbal, to effectively support users and collaborate seamlessly with cross-functional teams, including IT and finance.
• Solid knowledge of the full procurement lifecycle, encompassing sourcing, contracting, and purchasing.
• Possess superior critical thinking skills and demonstrate sound judgment in complex decision-making and multifaceted problem-solving in cross-functional environments.
• Highly adaptable and resilient as processes adjust during organizational transformation, acting as a change agent.
• Advanced Excel experience required.
• Extensive Coupa experience preferred.
• Exceptional stakeholder-facing skills, with confident and persuasive communication abilities.
• Strong background in sourcing, procurement operations, and contract review.
• Advanced Excel skills required.
• Ability to act as a change agent, resilient and adaptable to organizational transformation.
• Demonstrated success in process optimization and continuous improvement initiatives.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.