Why you?

You’re 50% expert operational leader and 50% strategic sales leader. On the operational side, you love digging in to create and optimize streamlined processes to help your team deliver maximum value to customers. On the sales side, you excel in leading your team to architect and execute strategic account plans that expand footprint with existing customers. You understand the importance of nurturing existing client relationships to fuel continuous expansion. You strive to anticipate the needs of your customer base, and you create solutions to address those needs and drive growth. You are flexible and curious. You are a strong leader, effectively guiding and coaching your employees and setting them up for success. You excel at working cross-functionally to get things done, and you thrive in rapid-growth mode. If this sounds like you, we'd like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams. The Mom Project is a platform and community leading a movement that matches companies with diverse talent. This critical match drives businesses forward while expanding professional opportunities for women.

Our team is growing as we push to rewrite the narrative for working women at every life stage. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other. Our commitment to Diversity Equity & Inclusion across race, gender, age, religion, identity, and experience drives us and our mission forward every day. We strive towards inclusion and that means everyone is comfortable bringing their authentic and best self to work every day.

About the Role:

We’re searching for a sharp, energetic VP of Customer Success to join our rapidly growing team. In this role you’ll help build and scale our Customer Success team, which runs point on delivering value to our existing customers. You’ll lead the charge to retain and expand business with existing customers in a subscription model. You’ll obsess about delighting our customers to achieve breakout revenue growth.

Responsibilities:

• Hire, train, manage, develop and retain an elite account management team.
• Orchestrate smooth customer onboarding and rapid customer adoption.
• Drive optimal ongoing delivery for your customers, ensuring that your team is collaborating effectively with Operations team to achieve customer objectives.
• Lead your team to insightfully identify and solution customer needs across entire organizations, taking into account the full suite of TMP product and service offerings.
• Drive customer growth through retention and expansion, consistently leading your team to meet or exceed quota.
• Actively assess the “toolkit” the account management team needs to be successful. Improve current and create new processes, playbooks, strategic account plan documents, stakeholder mapping best practices, adoption monitoring procedures and account Quarterly Business Review tactics. Effectively manage training and adherence across the team.
• Develop and implement strategies and best practices to positively impact customer experience.
• Collaborate closely with Sales, Marketing, Product, Support and Revenue Ops team on key initiatives.
• Continuously develop your team by having them shadow your approach in customer meetings and frequent role play.
• Serve as a compelling presence when co-visiting prospects and customers.
• Accurately assess and communicate retention and expansion pipeline and forecast.
• Manage in a highly data-driven manner. Thoroughly understand key metrics and help the team excel by understanding performance.
• Effectively identify the strengths and weaknesses of your team and coach appropriately.
• Iterate constantly. Actively test new ideas and measure impact; adopt what works and change what does not.
• Oversee team usage of sales systems including Salesforce.
• Partner closely with the CRO and the broader leadership team on new initiatives, projects and opportunities.
• Provide useful, regular feedback to our engineering and product teams based on customer input and your own insight; actively partner with these teams to enhance our technology and services.

Requirements:

• 5+ years of experience in an account management or customer success leadership role overseeing a team of 5+ account management or customer success reps.
• Outstanding track record of consistently meeting / exceeding sales quotas personally and as a sales leader.
• Proven ability to hire and develop top account management reps.
• Demonstrated ability to measurably improve account management performance via hands on coaching and management.
• Excellent track record of successfully co-managing sales meetings with C-level executives
• Proven aptitude for managing retention/expansion forecasting, account coverage planning, daily/weekly check-ins, and account management KPIs.
• Strong leadership and influencing skills; ability to negotiate and build strong business relationships internally and externally.
• Experience with Salesforce preferred.
• You align with our core values: Curiosity, Accountability, Customer Obsessed, Respectful, and Humble.
• Must be comfortable with a fast paced, constantly changing startup environment.

Why you’ll love working for TMP:

• Base Compensation
• Full medical, dental, vision
• Short and Long Term Disability
• Generous Paid Parental Leave
• Family planning benefits through Progyny
• Generous PTO (that people actually use!)
• 401K match
• Career Pathing
• Flexibility/Autonomy

Let me see those Perks, Perks, Perks!

• An incredible team that will respect you, support you and champion your work
• Health and Wellness stipend
• Learning and Development stipend
• Work from Home stipend

We're just getting started. Join us in building the future of work.