Help Desk Analyst
Help Desk Analyst
Our Client - company
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.
Job description
Our Customer is a leading global, diversified information, services and media company with more than 360 businesses. Its major interests include various financial services, medical information and services businesses, and lastly, ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; 33 television stations; 24 daily and 52 weekly newspapers; digital services businesses; and nearly 250 magazines around the world.
We are seeking an Help Desk Analyst on a contract basis to support their business needs. This role is onsite in New York, NY.
Responsibilities:
- Provide technical assistance and support related to computer systems, hardware, or software
- Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in-person or over the phone
- Write training manuals
- Train computer users
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Clean up computers
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow-up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur
Must-haves:
- 3+ years of experience in the field of IT Service Desk or user Support
- Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
- Experience with Desktop computer hardware, printers, and peripherals
- Experience with Mobile Device Support (Windows, IOS, Android)
- Understanding of basic Networking protocols
- Exceptional oral and written communication skills
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program
Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.