Hospitality Ambassador

For more than 40 years, our Customer has been following science and seeking solutions to unmet medical needs. They are a biotechnology corporation that makes medicines to treat patients with serious medical conditions. Their goal is to use the power of genetic engineering and advanced technologies to make medicines that address unmet medical needs and help millions of people worldwide.

We are seeking a Hospitality Ambassador on a contract basis to help support our Customer’s business needs.

What You’ll Do:

• Deliver a consistently exceptional and exceptionally consistent Hospitality experience that delights the client workforce and visitors, and reinforces we care about serving their unmet needs.
• Serve as the single point of contact for lobbies, which are intended to serve as hubs for information, philanthropy, and community.
• Champion change to help the Hospitality team reach new heights.
• Handle all guest and employee interactions with the highest level of professionalism and hospitality mindset to ensure we are always exceeding expectations.
• This includes but is not limited to processing vendor deliveries, personal items, catering, and accommodating special requests whenever possible.
• In addition, it is expected that Ambassadors will resolve all customer inquiries, issues, or concerns promptly and graciously.
• Maintain a close partnership and strong communication with Security colleagues to ensure we are protecting our people, products, and pipeline.
• Ensure all outlined security processes are followed, with all guests properly signed into the Visitor Management System, security badges assigned as needed, and prompt notification to employee hosts of arriving visitors, candidates, and other guests.
• Provide excellent customer service over the phone to support our corporate call center as needed.
• Oversee and execute day-to-day partner and Hospitality programs, such as parking placards, Clipper Cards, transportation, and amenity services.
• On occasion, this role also entails being responsible for all aspects of the gnExpress delivery service; including acceptance, distribution, notification, and storage of business-critical documents.
• Embracing new technologies, workflows, and other process improvements, particularly when related to the safety, productivity, and convenience of the company workforce and guests.
• Possess exceptional communication and interpersonal skills, and demonstrate a warm, gracious, and professional demeanor in all interactions, which includes treating fellow contract or full-time teammates and colleagues with the identical level of consideration and respect as our guests and visitors.

Must Haves:

• 3 – 4 years of relevant corporate hospitality work experience in a fast-paced environment with exceptionally high standards, or commensurate high-touch, white-glove customer service experience in another industry (e.g., high-end hotel or retail).
• Advanced proficiency with common business software applications such as MS Office Suite and the Google Suite of tools (e.g., Gmail, gCal), as well as the ability to quickly master other more complex, business-specific technology tools (e.g. cloud-based visitor and call center management software)
• Demonstrated ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines).
• Must have a valid California driver's license, adhere to all traffic laws, and obey all traffic and driving rules.
• The ideal candidate will have a strong hospitality background and a demonstrated “heart for service,” who share a passion for teamwork and collaboration, and who have a solution-oriented mindset dedicated to the continual improvement of the client's service experience.

Education:

• Bachelor's degree is preferred.

Hours & Location

• M-F, 40 hours/week. This position is located onsite at our Customer’s South San Francisco, CA office. There is no remote capability for this position.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.

Please note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated + boosted according to the CDC guidelines. Prior to beginning your assignment, contractors will be required to attest and provide proof that they are fully vaccinated + boosted.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.