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Client Technology Solutions Associate (100% Remote, @The Mom Project)
Posted 3 months ago
50+ Applicants
Required Skills
Database Administration
HR Technology
Preferred Industry Experience
Job Description

Why you?

You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.

You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig a balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic, and connected. If this sounds like you, we'd like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago & Cincinnati. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams.

The Mom Project is a platform and community leading a cultural movement that matches companies with diverse talent. To date, our platform has unlocked over $200M in earning potential by connecting our 500,000+ moms and mom-supporters with opportunities at world class brands like Apple, Accenture, Etsy and Nike… and we are just getting started!

Our team is growing as we push to rewrite the narrative for working women at every stage of life. We believe all women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other.

The Mom Project's commitment to Diversity, Equity, and Inclusion

We move forward when we all move together.

At The Mom Project, we understand the Moms we serve are not all the same and neither are the employees that support her. We are inspired by people who come from all walks of life.

Equality and inclusion at TMP is recognizing and honoring the uniqueness of each person who works to bring our mission to life, valuing all dimensions of diversity as our greatest asset.

We are committed to being a safe, respectful, fair, and inclusive culture for all.

About the Role:

As a Solutions Architect you are responsible for developing frameworks, tools, methods, and solutions to advance and support new and existing client ATS and VMS implementations. You are recognized as the subject matter expert both internally and with customers developing complex process and technical solutions as part of an overall solution framework. This role will work cross-functionally to translate client needs into specific technical requirements that are agreed upon contractually, and with the line of business members ultimately responsible for operating and delivering them; including conceptual services design, delivery processes, and SLAs.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application

What you’ll do:

  • Partner with Sales, Product and Operations teams to ensure we can meet client process and technology requirements for new and existing customers
  • Create project plans to align cross-functional and client expectations
  • Develop and document the tools, methods and requirements to accurately assess risk, value, and architectural direction of solutions within new and existing client segments
  • Configure and Implement new client technology instances as they are launched for new and existing accounts
  • Create technical and services solutions that target specific client needs, and exceed client expectations
  • Set appropriate internal and external SLA’s for delivering on the promises we make to our clients in terms of solution design and timelines for delivery. Drive the cross-functional teams to meet the set SLA’s, proactively realign expectations internally and externally when SLA’s will not be met
  • Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives
  • Consult with Product Management team on upcoming client needs to align on needed resources and roadmap expectations
  • Serve as the key interface to Talent Success, Operations and Program Success teams to assure solution acceptance
  • Key focus on developing credibility with clients in face-to-face situations; this is a client facing role
  • Establish good working relationships with all delivery teams

The skills and abilities you’ll need to succeed:

  • 3-5 years operational experience in technical solution design for staffing or talent marketplace Ideally
  • Technical expertise in implementation and configuration of ATS, VMS, and other HRtech. Technical Integration experience a plus.
  • Proven communication skills (written and verbal)
  • Complex or large deal bid experience
  • Team Building and Team Selling Skills
  • Negotiating Skills
  • Detailed tech solutions experience/background

Why you’ll love working for TMP:

Compensation & Benefits:

  • Base Compensation
  • Full medical, dental, vision
  • Short and Long Term Disability
  • Generous Paid Parental Leave
  • Family planning benefits through Progyny
  • Generous PTO
  • 401K match

Let me see those Perks, Perks, Perks!

  • An incredible remote team that will support and champion your work
  • Health and Wellness stipend
  • Learning and Development stipend
  • Work From Home Stipend

We're just getting started. Join us in building the future of work.

Start Date
July 2022
Flex Factors
Work Type Permanent
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No