Partner Solutions Specialist, Gaming (100% Remote)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Remote Options: The position is 100% remote to the locations below, please note the specific rate that applies for each location.

• Los Angeles, CA ($41.37)

We are seeking a Partner Solutions Specialist on a contract basis to help support our Customer’s business needs. The role will join the Games Partnerships team and will act as a primary internal operational point of contact to resolve Gaming Partner inquiries and support them on an ongoing basis.

What You’ll Do:

• Work cross-functionally to triage operational issues and help drive solutions for company Gaming Partners.
• Offer high-touch solutions based on familiarity with product launch status and bugs.
• Assist SPMs with high-value partners’ operational needs, such as filing tasks and communicating status internally to partner managers.
• Align with product and operations teams to act as an expert on specific products & platform policies.
• Proactively identify opportunities to improve partners’ platform experience through the creation of scaled messaging and education materials.
• Serve as an internal advocate in connecting teams to product and operational solutions.
• Proactively advocate for partners internally and push issues toward resolution.
• Ability to leverage data and do analysis for the team.

Must-Haves:

• 3+ years of experience in online operations, consulting, or account, partner, or project management.
• Communication and presentation experience, and the ability to serve as an internal spokesperson for company Gaming partners.
• Experience working cross-functionally across partner teams.
• Experience solving problems in a collaborative environment.
• Experience prioritizing when juggling multiple responsibilities on behalf of multiple partners.
• An analytical look at how the market is performing, and the completive landscape.
• Gaming/video industry experience REQUIRED.

Education:

• BA/BS Degree or higher.

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Please note for onsite roles: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines (please inform your employer if you need a medical or religious exemption). Prior to onboarding, contractors will be required to attest that they are fully vaccinated. Boosters are required to be received by March 28, 2022, or six months after receiving the final dose of the original vaccination series, whichever is later.