Account Manager (100% Remote)

Our Customer is a consumer financial services company headquartered in Connecticut. The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through the consumer bank, its wholly owned online bank subsidiary.

We are seeking an Account Manager on a contract basis to support our customer’s ongoing business needs. This role is 100% remote.

This role serves as the primary day-to-day client partner and internal lead for creative development work, functioning at the level of an external agency Account Supervisor. This role partners closely with consumer engagement & brand, COEs (Centers of Excellence) and cross-functional teams to move work from initial request for estimate/timing through final delivery—ensuring approved scopes of work, clear briefs, tight communication, strong collaboration, and on-time, on-strategic project output across multiple channels (Ex. email, PPT presentations, video, collateral, graphics, and other creative assets).

Responsibilities:

• Serve as the primary day-to-day client contact for assigned workstreams and maintain strong client relationships
• Lead client discussions to identify business objectives, audience needs, success metrics, and project requirements
• Manage client feedback and revisions while translating input into actionable direction for internal teams
• Set and manage expectations related to timelines, deliverables, dependencies, approvals, and project risks
• Partner with Creative, Motion, Design, Copy, Project Management, and Operations teams to deliver high-quality creative assets
• Support delivery of multi-channel creative work, including email campaigns, digital communications, executive presentations, video and motion assets, collateral, and sales support materials
• Develop and maintain clear project briefs, including objectives, audience, deliverables, timelines, approvals, and required inputs
• Facilitate client reviews, consolidate feedback, and drive project next steps to ensure timely execution
• Advocate for client needs while maintaining creative quality standards and strategic alignment
• Collaborate with internal teams on project estimates, statements of work, scope approvals, timelines, and resource coordination
• Maintain visibility into project status and ensure milestones and approvals are completed on schedule
• Identify out-of-scope requests and coordinate scope updates or expectation resets when needed
• Ensure final deliverables meet brand standards and are properly packaged for handoff

Skills and Qualifications:

• 5-8+ years of account management experience within a creative agency or in-house agency environment
• Experience managing multi-channel creative development projects, including email, presentations, video/motion, collateral, and digital/print assets
• Strong client relationship management and stakeholder communication skills
• Experience briefing creative teams, presenting work, managing feedback, and guiding revision cycles
• Proven ability to collaborate cross-functionally with creative, motion, project management, and operations teams
• Strong written, verbal, and presentation communication skills
• Ability to translate business objectives into actionable creative direction
• Strong organizational and project management skills
• Ability to manage multiple stakeholders, projects, and deadlines simultaneously
• Strong facilitation and cross-functional leadership skills
• Strong understanding of creative execution, workflows, and project delivery processes
• Ability to manage timelines, approvals, dependencies, and operational risks effectively
• Adaptability in fast-paced and evolving work environments
• Strong creative sensibility and understanding of strategic storytelling and execution

Preferred Qualifications:

• Experience working within regulated or highly matrixed organizations
• Familiarity with creative workflows, production processes, review cycles, routing, versioning, and legal/compliance considerations
• Ability to interpret performance insights and translate findings into creative direction
• Experience using workflow tools such as Workfront
• Experience using Generative AI tools such as OpenAI

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.