Account Manager (Hybrid - San Francisco/East Bay, CA)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Account Manager, on a contract basis to help support our Customer's business needs. This role is a hybrid setup (2 days onsite 3 days remote) in San Francisco/East Bay, CA.


This role will be responsible for helping merchants and customers have a better experience on their new in store program. Specifically, this person will be responsible for managing 50 restaurants who do not have an account manager, but are critical to the success of the program. This means checking inhecking in with the restaurants on a monthly basis to review performance data, gather feedback, introduce them to other products, and help them solve problems both specific to the new program and also more broadly within the company. (for example, I am having issues with my tablet or POS integration). You will take these insights and share them with your manager and the broader team to help them figure out how to make restaurants successful on the program and how to scale this as more and more merchants are onboarded - for example, building better reporting and collateral. Additionally, this person will also be available to visit merchants on the ground to address any pain points from their feedback, observe interactions with consumers, and help them adopt new products that are launched.

Activities will include:

• Remote (3-4 days) Schedule and lead merchant meeting check-ins with top unmanaged merchants (~50 restaurants in the program). This requires familiarity with GSuite as it’ll require presentation creation and some data analyses. Be the merchant’s point of contact if they have any issues or questions (example: data questions) specific to the new program or more broadly at the company. This includes reaching out to the right team or tool to help solve their issue, and building a playbook for this to help them scale. Respond to inbound support tickets and help them scale this ability in the program
• In person (1-2 days) Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles) Observe restaurant operations and train staff if needed Secret shopping for compliance and/or observing restaurant operations and customer interactions with the tile.

• Friendly
• Detail-oriented
• Fast learner
• Analytical
• Comfortable with MS Office/Google Suite including Excel/Google sheets.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements)
Benefits: Medical, Dental, and 401k (no match)

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.