Account Supervisor, Accessories Digital Solution (Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Data Coordinator to help support their business needs.

Responsibilities:

• Serve as the primary liaison between dealers, ADIs (Accessory Distributor & Installer), and the ADS team.
• Manage program enrollments with dealers.
• Provide platform and program support to dealers and ADIs.
• Lead training initiatives across the dealer and ADI network.
• Act as a subject matter expert (SME) on the ADS program and platform.
• Assist in resolving dealer B2B and B2C order issues as needed.
• Monitor and improve order fulfillment metrics related to e-commerce orders from dealers and brand websites.
• Support field teams with program education and awareness efforts.

Skills and Qualifications:

• Bachelor’s degree or equivalent experience.
• Strong written and verbal communication skills; able to convey messages clearly and effectively.
• Ability to crisply frame issues and provide clear conclusions and recommendations.
• High comfort level guiding users through tasks remotely, without face-to-face interaction.
• Proficiency in Microsoft Office, especially Excel.
• Prior dealership or automotive industry experience.
• Previous CRM or account management experience.
• Experience with WebEx and remote desktop tools.

Hours and Location:

• Monday - Friday, 40 hours/week.
• Preferred Schedule: M-F 8-5/9-6 +/- Lunch
• This role is on-site in Warren, MI

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.