Accounts Receivable Specialist

Accounts Receivable Specialist

Full-Time, W2

$45,000-60,000 Salary Range

Office Location: 1015 Newman Ave, Seekonk MA (MA/RI border)

Note on Work Flexibility:

• Family-owned company and we understand that families come first. They are flexible to the balance of the job getting done and our employees not missing key moments with their families.
• Typical work hours are M-F 8:30-5, and summer hours are M-TH 8-5:30, F 8-12noon – so we can spend long weekends with our families or by ourselves to unwind.
• If the applicant has flexibility requirements – the client will explore and see what we can accommodate (i.e. part time for a period of time, or work hours need to be adjusted based on getting family in/out the door, or need to always work from home on a certain day, etc.

About Client:

Family-owned company that develops, manufactures and markets innovative and award-winning bubble, sports, novelty and activity toys that promote thoughtful and creative play. Consumers recognize their toys for the high quality, value and durability.

Role Overview

The Accounts Receivable Specialist owns the end-to-end AR function, ensuring accurate and timely processing of customer payments, effective management of credit exposure, and resolution of billing disputes. This role drives collections performance, maintains strong customer relationships, and partners with Sales and Accounting to support financial accuracy and cash flow objectives. The position also oversees reconciliations, credit reviews, and AR process improvements to optimize efficiency and compliance.

Responsibilities

• Own the end-to-end Accounts Receivable function, including cash application, collections, credit exposure, chargebacks, and full reconciliation of customer accounts.
• Apply customer payments accurately and timely across all payment methods (check, ACH, wire, and credit card), ensuring proper application and audit trail.
• Oversee remote check deposits and banking activity, ensuring accuracy, timeliness, and compliance with internal controls.
• Leverage banking platforms and customer portals to access remittance data, process payments, resolve discrepancies, and reconcile balances.
• Monitor and actively manage customer credit exposure, including reviewing credit limits, recommending adjustments, and enforcing credit policies in partnership with Sales and Accounting.
• Lead the research, validation, and resolution of customer deductions, allowances, and chargebacks, ensuring compliance with company policy and contractual terms.
• Dispute invalid claims (shortages, pricing discrepancies, shipping violations, compliance fines, etc.) through customer portals and direct customer engagement.
• Perform full customer account reconciliations, identify root causes of past-due balances, and implement corrective actions to prevent recurrence.
• Proactively manage collections by contacting customers via email and phone to resolve open and past-due items while maintaining strong customer relationships.
• Drive achievement of monthly and quarterly cash collection and DSO targets; escalate risks and trends to management with recommended actions.
• Serve as a primary point of contact for customer Accounts Payable teams and build trusted relationships to facilitate timely payment and issue resolution.
• Partner closely with Sales, Sales Representatives, and Accounting to resolve billing issues, disputes, and credit concerns while supporting customer relationships.
• Lead onboarding of new customers, including credit reviews, credit reference checks, establishment of credit limits and terms, and collection of required documentation.
• Complete and manage customer-requested vendor documentation and compliance forms to enable timely billing and payment.
• Review, enter, and approve credit and debit memos, ensuring proper authorization and accurate financial impact.
• Oversee ACH setup and maintenance, including coordination with financial institutions for new or updated banking relationships.
• Ensure customer payment terms and master data are accurate, compliant, and consistently applied across systems.
• Maintain organized records supporting payments, disputes, and credit decisions, in line with record retention policies.
• Prepare and deliver regular reporting on cash receipts, collections status, aging trends, disputes, and credit exposure to management.
• Identify opportunities to improve AR processes, controls, and systems to increase efficiency, accuracy, and cash flow performance.