Administrative Assistant

You’ll be the right hand to the founder of our Client—protecting her time, keeping the business organized, and making sure customers and collaborators have a seamless experience. This role blends executive assistance, light e-commerce operations, and day-to-day marketing support.

1. Core Responsibilities

• Inbox Management
  • Monitor and organize the founder’s email inbox daily
  • Flag urgent items, draft replies, and file/archive communications
  • Maintain a simple system so nothing falls through the cracks
• Calendar & Scheduling
  • Own the founder’s calendar—book and confirm meetings, schedule deadlines, and build in work blocks
  • Coordinate across time zones and with external partners
  • Prep the founder for calls with brief notes and links
• Order Fulfillment & Platform Support
  • Process and fulfill small batch/ one off orders via ShipStation
  • Work with fulfillment center to oversee inventory levels and alert the founder when items are low
  • Monitor fulfillment center to ensure extra costs are not being incurred
  • Bonus: make minor site updates in Shopify (copy tweaks, image swaps, tag/collection updates)
• Marketing Support & Social Coordination
  • Communicate directly with the marketing manager and PR manager
  • Gather/send product info, photos, and assets as needed
  • Help respond to DMs/comments (brand voice provided)
  • Collect UGC and customer testimonials for marketing
  • Align with PR + marketing managers to track influencer gifting
• Event & Project Support (Occasional)
  • Assist at in-person events/pop-ups (setup, guest check-in, merchandising)
  • Support product send-outs/PR boxes
  • Run light admin tasks tied to launches or campaigns
• Founder Enablement
  • Reduce the founder’s screen time by taking over repeatable admin tasks
  • Proactively spot inefficiencies and suggest simpler systems

2. Qualifications / Skills

• 4+ years in an administrative, operations, or e-commerce support role (small business/startup experience a plus)
• Comfortable working inside: email, Google Workspace, calendar tools, and at least one e-commerce platform
• Experience with Shopify and/or ShipStation strongly preferred
• Excellent written communication; can write clear, warm, on-brand replies
• Highly organized, detail-oriented, and reliable with follow-through
• Ability to juggle multiple priorities without losing composure
• Discreet with sensitive founder and customer information
• Comfortable communicating on behalf of the founder and coordinating with a marketing manager
• Nice to have: light Canva skills, basic knowledge of Instagram/TikTok business features, familiarity with DM/community management

3. Company Benefits / Perks

• Founder Proximity: work directly with the founder and get visibility into all parts of the business
• Flexible/Hybrid Work: mostly remote with occasional (1-2x per year) in-person support as needed
• Free Good Psyche Product: regular access to new launches and hero products
• Creative Involvement: opportunity to contribute ideas for product launches, marketing campaigns, and events
• Portfolio-Friendly Work: get experience across operations, e-comm, and marketing
• Calm, Human Culture: we value clear communication, reasonable turnaround times, and organized systems
• Growth Path: as the brand grows, this role can evolve into a myriad of areas depending on your strengths and desires.

About you:

You’re the kind of person who loves making someone else’s day run smoother. You notice details, follow threads to completion, and take pride in a beautifully organized inbox. You’re tech-comfortable (Shopify, ShipStation, Google Workspace), unbothered by switching between admin and creative tasks, and you are clear and confident in your communication. You like being close to the work, you value efficiency, and you like being trusted. Most of all, you understand that your job is to protect time, reduce friction, and keep the brand moving forward.