Application Support Specialist-ServiceNow (Remote)

***The salary range for this position is $58.62 - $61.38 per hour.***

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer was founded in 1982 in an effort to create a solid accounting firm headed by native professionals. They later branched out to other services, which is now a multinational professional services network with offices in over 150 countries and territories around the world. With more than 100,000 professionals, they provide audit and assurance, tax, consulting, and risk and financial advisory services to a broad cross-section of the largest corporations and governmental agencies.

We are seeking an Application Support Specialist on a contract basis to support our Customer's business needs. This role is 100% remote.

What You’ll Do:

• Design and development of modern web-based applications, including program design, coding, testing, debugging, and requirements documentation at a mastery level under the company Architect's guidance
• Design, code, unit test, build, deploy, and support application software that can work in a dynamic environment for multiple business areas and projects
• Ensures application design, development schedule, and implementation meet or exceed documented application scope/timeline while adhering to established standards
• Perform technical design and maintain the document's technical specifications
• Assist application architects in the creation of applications, integration, and architecture
• Develop /teach team members of these skills
• Review solutions to ensure they are aligned with architectural specifications and design
• Investigate, report, and correct reported issues
• Recommend performance improvements
• Analyze business/ functional requirements and prepares development project schedule, tasks, and estimates
• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
• Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications
• Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications
• Maintain pace with ServiceNow's current versions and capabilities
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project managers, architects, ITIL practice leads and customers
• Maintain and adhere to source code, configuration management, release management and software development best practices
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality
• Provide in-person support daily to customers and team, this will include direct interaction with the Executive staff and other key management
• Maintain ServiceNow training and knowledge through self-learning, attending conferences and training
• Responsible for the proactive problem and risk management triage and fixing defects found in the ServiceNow platform, applications, and workflows
• Provide support/guidance to the development teams during the analysis, development, and testing processes
• Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy
• Define and validate non-functional (technical) requirements and establish traceability between requirements and application architecture/design

Must-haves:

• Solid Experience in developing application-ServiceNow
• Good Understanding of the technology
• Hands-on with Designing and Developing services and applications
• Hands-on with Designing and Developing Databases
• Experience with applications is expected
• Experience with monitoring tools
• An advanced foundation in designing and developing for non-functional requirements including reliability, availability, and performance, scale, security, and data integrity
• Experience with the mastery level of industry best practices
• Good knowledge of the business flow of the following modules:
  • Information Technology Service Management (Incident/ Problem/ Change/ Request/ Configuration)
  • Information Technology Business Management (Financial Management, PPM (Project Portfolio Management), Resource Management), Application Performance Management
  • Discovery – On-Premise and Off-Premise
  • ITAM – IT Asset Management ITOM - IT Operations Management
  • GRC – Governance Risk & Compliance
  • ServiceNow Portal
  • Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))

Education:

• Bachelor's degree in a related technical field

Hours & Location:

• M-F, 40 hours/week. This role is 100% remote.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record(Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.