Associate, Client Operations & Experience

New
Posted 3 hours ago  •  50+ applicants
Tuple

Associate, Client Operations & Experience

Our Client - Other company

  • Remote
$25.00 - $30.00/hour
Exact compensation may vary based on skills, experience, and location.
25 hrs/wk
Contract (w2)
Remote work yes (100%)
Travel not required
Start date
October 27, 2025
End date
January 27, 2026
Superpower
Customer Service, Operations
Capabilities
Customer Success
Operations Project Management
Operations Management
Preferred skills
Detail Oriented
HubSpot CRM
Slack (Software)
Operational Efficiency
QuickBooks (Accounting Software)
Financial Statements
Google Workspace
Revenue Forecasting
Project Management
Knowledge Management
Organizational Skills
Client Onboarding
Benefits Management
Multitasking
Bookkeeping
Marketing
Financial Acumen
Squarespace
Kajabi
Customer Success Management
Phone Sales
Accounts Payable
Zoom (Video Conferencing Tool)
Accounts Receivable
Business To Business
Preferred industry experience
Other
Experience level
0 - 4 years of experience

Job description

Role Details:

  • Title: Associate, Client Operations &Experience
  • Department: Operations
  • Reports To: Co-founder
  • Classification: Employee (part-time, temporary)
  • Location: Fully remote position, must be based in the United States
  • Travel: N/A

About Us

We are revolutionizing B2B sales through groundbreaking research and innovative training solutions. Founded in 2022 by the team behind some of the most notable sales books of the last few decades, including The JOLT Effect, The Activator Advantage, and The Challenger Sale. Our biggest B2B sales study analyzed 2.5M sales calls globally, uncovering critical insights into why deals stall and how to prevent "no decision" outcomes. We're a company with ambitious growth goals at an exciting inflection point in our journey.


Role Summary

We’re looking for a proactive and highly driven Associate, Client Operations & Experience to help us execute day to day client deliverables, refine and maintain our systems and processes, and support our people. This is a highly tactical role at the heart of our business, working closely with our co-founders (CEO & COO) to build and cultivate the operational foundation for our next stage of growth. The ideal candidate will be detail oriented and a skilled multitasker with a proactive, self-starter mentality who enjoys the excitement of and opportunities afforded by a boutique, high-growth organization.


Core Responsibilities

People

Help manage our team of vendors, partners, faculty, and contractors, extending our capacity to operate at the highest level.

  • Support HR administration, onboarding, and benefits management in partnership with our HR vendors/partners.
  • Conduct ad hoc support for co-founders on various projects and initiatives

Operations

Evolve and maintain our procedures, policies, and systems to document, solidify, and improve our operational efficiency.

  • Manage day to day financial operations, working closely with our bookkeeping, tax, and accounting partners, to ensure efficient and effective accounting processes, accounts receivable and payable, and financial reporting.
  • Manage internal company systems, knowledge management tools, and other technology platforms used to run the business (e.g. Google Workspace, HubSpot, Kajabi, Slack, Zoom, Box, Squarespace, etc).
  • Support the team as we manage and build our revenue forecast

Client Experience

Support the post-sale experience to ensure the best possible relationships with our clients. Work internally and externally to ensure our promises fulfilled and clients feel great about working with us.

  • Drive smooth client onboarding, from contract to kickoff.
  • Oversee e-learning programs, reporting, and client engagement strategies.
  • Support and coordinate with our faculty managers and/or facilitators, ensuring they’re equipped to deliver exceptional training experiences or advisory services.
  • Partner with sales and marketing to support prospect- and client-facing initiatives.

Qualifications

  • 3+ years of experience in operations, client success, or a related field.
  • A moderate level of financial acumen and strong project management skills.
  • Strong communicator with a proven ability to manage systems, processes, and cross-functional workflows.
  • Exceptional attention to detail and organizational skills.
  • Experience with tools like Google Workspace, QuickBooks, Kajabi, Squarespace, HubSpot, and/or Slack is a plus.

We are an Equal Opportunity Employer. It is our policy to provide equal employment

opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.