Audio/Video Technician (Tier-1)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking an AV Operations Engineer on a contract basis to support our Customer's business needs. This role is onsite in Sunnyvale, CA.

Note: Working hours is Monday to Friday 6:30 AM to 3:30 PM PST

Responsibilities:

• Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
• Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
• Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as and when they occur.
• Ensure all multimedia/presentation rooms are maintained in good working order
• Perform maintenance visits, on-going technical support and provide advice and information to colleagues in the support team.
• Communicate effectively to peers, management and customers.
• Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
• Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
• Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
• Creating and updating tickets
• Responding to incoming incidents and/or help requests from end-users
• Prioritizing and scheduling tickets and resolutions.
• Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
• Performing duties with minimum supervision and making good judgment calls for system issues escalation.
• Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.
• Responsible for fault finding and technical resolution during the commissioning phase, escalating to third parties where necessary.

Qualifications:

• Audio/video technology experience

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.