Benefits Operations Specialist

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a Benefits Operations Specialist on a contract basis who will support the Customer’s business needs. This role is 100% remote.

The Benefits Operations team is responsible for supporting, operationalizing and streamlining US Benefits. This is a temporary contract role reporting to the Global Benefits Operations Manager.
This is a great opportunity for someone who thrives in an “all hands on deck” environment, can wear multiple hats, and enjoys interacting with people. You are organized, detail-oriented, like to move fast and know when to be flexible.


What You'll Do:

• Respond to Tier 2 employee queries and assist Scale Support with Tier 0 /1 queries as needed via JIRA Cloud ticketing system and support the Core Benefits team on all operational needs.
• Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions
• Assist with benefits day to day processing in Workday for new hires, terminations, and qualified life events
• Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes as needed
• Assist with EOIs administration support and integration error reviews by partnering with insurance carriers and our HRIS tool, Workday
• Support the project management administration of open enrollment and other benefits changes
• Assist with personal leaves, accommodations, outplacement services, worker compensation requests and assist with confirming return to work dates for all leaves as needed
• Collaborate with Benefits Program Managers on special projects
• Assist with compliance audits, plan documents and all federal, state, and local laws as needed
• Assist with responding to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution
• Responsibilities and tasks may change and shift as we operationalize and streamline

Must-haves:

• 2-3+ years of previous Benefits experience in the US (global experience preferred, but not required)
• Experience using Workday HCM (Workday Benefits is a plus)
• Familiar with JIRA Cloud or similar ticketing tracking system
• Advance experience with Google Docs and Microsoft office a plus
• Ability to handle sensitive and confidential data
• Passionate about developing efficient processes and driving results
• Attention to detail
• Basic knowledge of benefits federal, state, and local laws

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.