Business Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Business Analyst on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Drive strategy and operational excellence to improve overall customer experience
• Analyze customer data and feedback to identify improvement opportunities and recommend data-driven solutions
• Monitor and optimize key performance indicators (KPIs) to measure the success of initiatives
• Identify performance gaps, root causes, and lead initiatives to drive measurable KPI improvements
• Oversee model governance, version control, and data integrity across cross-functional teams
• Automate and streamline reporting workflows using SQL, Excel/Google Sheets, and Python, where applicable
• Own and enhance complex data models, ensuring accuracy, scalability, and clear documentation
• Analyze large datasets to generate actionable insights and support strategic decision-making
• Design dashboards, reporting frameworks, and KPI tracking systems
• Translate business questions into structured analyses and actionable recommendations
• Collaborate cross-functionally to align on data insights and strategic initiatives
• Communicate findings clearly to both technical and non-technical stakeholders
• Lead cross-functional initiatives to drive business outcomes and performance improvements

Skills and Qualifications:

• 5-6+ years of experience in strategy, operations, management consulting, product, or a related field
• Experience working in a technology company environment
• Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science, or a related field
• Strong expertise in SQL, ETL processes, and A/B testing methodologies
• Advanced proficiency in Excel or Google Sheets for data analysis and modeling
• Experience analyzing large datasets and translating insights into business decisions
• Strong problem-solving and analytical skills with the ability to work in ambiguous environments
• Proven ability to lead cross-functional initiatives and deliver measurable results
• Strong communication skills with the ability to influence stakeholders at all levels
• Ability to work independently, take ownership, and adapt quickly to new information
• Experience with automation and improving data workflows

Preferred Qualifications:

• Experience with Python for data analysis and automation
• Experience building AI or machine learning models

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.