Business Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Business Analyst on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Shape overall customer experience and operations strategy to drive operational excellence and high-quality customer outcomes
• Analyze customer data and feedback to identify improvement opportunities and deliver data-driven recommendations
• Monitor, manage, and optimize key performance indicators to measure the success of customer experience initiatives
• Identify performance gaps, determine root causes, and lead initiatives that drive measurable KPI improvements
• Oversee model governance, version control, and data integrity across cross-functional stakeholders
• Automate and streamline reporting workflows to improve efficiency and analytical rigor
• Own and enhance complex spreadsheet-based models, ensuring accuracy, scalability, and clear documentation
• Analyze large datasets using SQL and spreadsheet tools to generate actionable insights
• Design dashboards, reporting frameworks, and KPI tracking mechanisms
• Translate ambiguous business questions into structured analyses and clear recommendations
• Communicate insights effectively to technical and non-technical audiences
• Lead and influence cross-functional initiatives to drive alignment and execution

Skills and Qualifications:

• 6+ years of experience in strategy, management consulting, product, operations, or a related field
• Strong analytical problem-solving skills with experience using SQL and Excel or Google Sheets
• Proven experience leading cross-functional initiatives and delivering results in team environments
• Ability to learn new skills quickly and apply them independently
• Strong ownership mindset with experience defining scope and driving outcomes in ambiguous environments
• Bias toward action with the ability to adapt quickly as new information emerges
• Strong communication and stakeholder influence skills

Preferred Qualifications

• Experience supporting customer support or service strategy initiatives
• Experience automating reporting or operational workflows
• Experience using Python for analytics or automation
• Experience building or working with AI or machine learning models

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.