Business Analyst

***The salary range for this position is $30.29 - $35.71 per hour.***

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. They exist to make their customers’ complex projects simple, successful and sustainable. With over 1 million customers, they have a very distinctive culture anchored in customer service. “We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence and community.”

We are seeking a Business Analyst on a contract basis to support their business needs. This role is 100% remote.

What You’ll Do:

• Responsible for elicitation, analysis, and documentation of business requirements
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process
• Analyze the business needs to identify new processes and process improvements that will meet those needs
• Analyze detailed system factors including input/output requirements, information, paper flow, hardware, and software needs
• Analyze soft system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements
• Assist in the creation of the business case documentation
• Conduct system demonstrations and training sessions, as well as participate in the design/review of training content
• Play a third-level support role by helping to troubleshoot and resolve issues with production systems
• Participate in associate meetings and communicate any concerns to management
• Act independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems
• Provide technical consulting on complex projects

Must Haves:

• 1-2 years of IT or Audit experience
• Experience with ServiceNow preferred
• Ability to organize and prioritize work
• Detail-oriented, proactive, creative, and efficient
• Intermediate-level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Financial knowledge (accounts payable, accounts receivable, etc) preferred
• Knowledge of Trilogie preferred
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous projects, with domain expertise in one business area
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of the software development life cycle methodologies, processes, and procedures
• Ability to be an active listener
• Ability to be effective in a variety of formal/informal presentation settings: one-on-one, small and large group

Education:

• Bachelor’s Degree preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program