Business Data Analyst

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Business Data Analyst on a contract basis to help support our Customer’s business needs. Business Analysts drive how the UX (User Experience) Research function is powered by empowering Research leaders to integrate business data into their daily decisions as well as longer-term investments. The Business Analyst role in the Research Operations Insights team will work alongside Research Program Managers to identify, track, and solve issues that advance the efficiency and efficacy of the Company's UX Research ecosystem. This role will perform analyses on a broad spectrum of topics related to optimizing the Company’s UX Research process and UX Research organizational health. Some projects will focus on improving how we measure and monitor the performance of the infrastructure and programs we build to support the research organization. Others will involve investigating existing data to identify potential issues and to inform opportunities for solving them. The ideal candidate will have strong project management, analytical, and storytelling skills and will thrive managing concurrent projects while working with a cross-functional team to drive outcomes. The role is 100% remote or onsite in following locations New York, NY, and Menlo Park, CA.

What You’ll Do:

• Connect global data and strategies to functional data to create team-specific analytics and reporting
• Support Research Operations teams in translating their goals for the business into reliable metrics; work with program leaders to identify the best KPIs for their respective teams. This may involve mapping existing data to program goals or advocating for the building of new data channels
• Act as an internal consultant by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions to managers in collaboration with relevant cross-functional teams
• Apply expertise in quantitative analysis and the presentation of data to see beyond the numbers and create actionable recommendations
• Manage multiple concurrent projects that require inputs from cross-functional stakeholders while balancing the impact on business needs
• Deliver analytical results to technical and non-technical audiences and partner with them to identify the right actions
• Leverage tools, such as SQL, Tableau, Salesforce Tableau CRM (fka Einstein Analytics), and Excel to build and drive analytics and to enable client self-service on routine queries, as well as to design/run/deliver ongoing reporting and dashboards

Must-Haves:

• 4+ years (or MBA/MA/MS with 3+ years) of consulting, business analytics, technical project management, or corporate work experience focused on using data to uncover insights
• Advanced experience building dashboards in Tableau and knowledge of data visualization best practices
• Advanced experience in SQL or other programming languages
• Intermediate experience with Salesforce CRM Analytics (fka Einstein Analytics) dashboards and reporting (e.g. managing recipes, building new data sets, maintaining/building dashboards)
• Experience gathering and interpreting data
• Experience influencing stakeholders using data
• Strong project management skills, experience creating project plans and business requirement documents
• Strong relationship management, knows how to work with people well but also work autonomously
• Experience with Salesforce Marketing Cloud/email marketing preferred
• Advanced experience in Salesforce Tableau CRM (e.g. managing recipes, building new data sets, maintaining/building dashboards) preferred
• Experience working on a product operations/support function in big tech or other large companies is preferred
• Knowledge of statistical analysis (e.g., descriptive statistics and knowledge of statistical significance) preferred

Education:

• Bachelor's degree

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Remote Options: The position is 100% remote to the locations below:

• New York, NY ($47.24 - $62.24)
• Menlo Park, CA ($47.24 - $62.24)