Business Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Business Analyst to help support their business needs.

Responsibilities:

Website & Customer Support

• Provide second-level support for the eBusiness and aftermarket support centers.
• Review refund requests, government purchase forms, and handle customer concerns.
• Monitor and respond to customer inquiries through the mailbox.
• Manage issues with the website:
  • Create IT help tickets and drive them to resolution.
  • Post maintenance announcements for customers.
  • Notify the National Automotive Task Force of maintenance windows and issues.
• Perform export screening reviews.

Reporting & Enhancements

• Maintain monthly sales reporting dashboards for management.
• Manage IT enhancement projects, including creating user test cases in TFS, executing UAT, and participating in deployment calls.
• Maintain and prioritize the website enhancement log.
• Monitor Kibana for abuse activity.

Training & Materials

• Develop and maintain user support materials for field teams and end users.
• Create and maintain sales support materials for field teams.
• Maintain and manage training course material required for EPA and CARB compliance.
• Update and present “What is TDS?” materials as website changes occur.

Access & Governance

• Manage special access requests, including billing for service licensees, niche schools, partners, media, software licensees, and government agencies (e.g., CARB).
• Maintain monthly aftermarket governance meetings (scheduling, agenda, records, and issue tracking).
• Report key information to the field during monthly FMA calls.

Stakeholder Engagement

• Support internal global stakeholders (Europe, South Korea, Canada, Australia, Japan).
• Participate in NASTF teams (Service Information, Technology, Security).
• Maintain frequent contact with external industry stakeholders.
• Handle non-recurring special assignments as required.

Skills and Qualifications:

• 2–3 years of experience (open to candidates with at least 1 year).
• Automotive aftermarket experience.
• Prior dealership experience (not required to be current).
• Proficiency with Microsoft Excel and PowerPoint.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently while engaging with cross-functional teams.
• Demonstrated openness to learning and adapting in a fast-paced environment.

Preferred:

• Knowledge of the automotive aftermarket service and parts industry.
• Familiarity with governance or compliance (EPA, CARB).
• Experience supporting IT enhancement projects or website operations.

Hours and Location:

• Monday - Friday, 40 hours/week.
• This role is hybrid (remote Mondays and Fridays, and onsite Tuesdays through Thursdays)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.