Business Data Analyst

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Business Data Analyst on a contract basis to help support our Customer’s business needs. This role is 100% remote.

Responsibilities:

• Use internal and external data (e.g. tickets, user growth, vendor capacity, trends) to derive insights that will drive strategic business decisions
• Build prototypes of analytical tools to help scale the procurement of insights
• Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
• Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, productivity, and quality at scale
• Focus on process and continuous improvement of core metrics through automation and process enhancement
• Act as a thought leader for data-informed initiatives and guide the teams direction overall
• Conduct in-depth investigations leveraging large and complex data sets
• Partner with Data Science, Data Engineering, Product and Customer Operations teams to solve problems at scale
• Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
• Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully

Must Haves:

• BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Statistics, Business or a related field)
• 5+ years of work experience in Business Analytics, Sales Analytics, Sales Finance, Sales Operations, and/or Strategy consulting, or 3+ years experience with MBA/Masters degree
• Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
• Demonstrated experience in storytelling with data
• Experience in statistics, sampling techniques, machine learning, A/B testing
• Experience working collaboratively with cross-functional stakeholders and partners
• 5+ years of SQL experience (creating and updating queries)
• 5+ years experience of initiating and driving projects to completion
• Experience with data visualization tools such as Tableau or packages in R/Python
• Experience with reporting systems and data pipeline architecture
• Communication experience in articulating issues to both technical and non-technical audiences

Preferred Qualifications:

• Experience with Customer Operations or Scaled Services
• Experience extracting data from large/complex databases

Perks are available through our 3rd Party Employer of Record(Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.