Business System Analyst (Remote - NYC/Burlingame, CA)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Business System Analyst on a contract basis to help support our customer’s business needs. This role is remote in NYC or Burlingame, CA.

This role is to manage the day-to-day operations of the support demand planning application. The ideal candidate will provide Level 1 (L1) support, triage support requests, train users on application usage, and collaborate with the application providers to resolve user issues. This role requires an understanding of supply chain systems and processes, as well as the ability to query databases using SQL statements. The Analyst will work with users both in person and remotely, making self-starting abilities essential.

Responsibilities:

• Manage daily operations of the support demand planning application, ensuring smooth functionality and user satisfaction.
• Provide L1 support and triage support requests to ensure the timely resolution of user issues.
• Train users on how to effectively use the application, enhancing their understanding and efficiency.
• Collaborate with the application provider to resolve complex user issues and improve application performance.
• Understand supply chain systems and processes to provide informed support and insights.
• Write SQL statements to query databases, supporting data-driven decision-making.
• Work with users both in person and remotely, adapting to different communication styles and needs.

Qualifications

• Bachelor's degree in supply chain management, information systems, or a related field.
• 3 to 5 years of experience in demand planning
• Experience working in a demand planning environment – as a planner/a systems analyst
• Experience with demand planning tools
• Proven experience in application support or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in SQL and database management.
• Excellent presentation and communication skills.
• Ability to work independently and manage tasks with a high degree of ambiguity.

Preferred:

• Familiarity with supply chain systems and processes.
• Experience in training and user support.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.