Business Systems Analyst (100% Remote)

Our Customer is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. They exist to make their customers’ complex projects simple, successful and sustainable. With over 1 million customers, they have a very distinctive culture anchored in customer service. “We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence and community.”

We are seeking a Business Systems Analyst on a contract basis to support their business needs. This role is 100% remote.

The Business Systems Analyst will own the ERP‑to‑Customer Portal integration requirements, acting as the primary liaison between Sage X3, a third‑party portal development vendor (Commerce Build), and internal teams. The role is highly technical and focused on data flow, documentation, and requirements validation, not change management or heavy configuration.

Responsibilities:

• Elicit, analyze, and document business and system requirements for ERP to portal integrations
• Translate business requirements into Jira work items and actionable development tasks
• Serve as the bridge between ERP capabilities and web/portal functionality
• Analyze current business processes and data flows to identify gaps and improvement opportunities
• Document ERP data structures, integrations, and process mappings
• Clearly articulate available ERP data, its meaning, and how it is used across systems
• Support the full lifecycle of web-based applications, including requirements, configuration, testing, release, and production support
• Collaborate with engineering teams on web application development, including APIs, integrations, and environments
• Evaluate system and process changes and their impact on the organization
• Develop configuration workbooks and support system configuration activities
• Define and support the execution of user test cases and validate outcomes
• Perform light validation of completed work against requirements
• Provide third-level support for troubleshooting production issues
• Facilitate meetings, workshops, and stakeholder discussions to define requirements
• Assist in creating business case documentation and process improvement initiatives

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent experience
• 2–6 years of relevant experience in business analysis or systems analysis
• Strong understanding of software development life cycle methodologies
• Experience working in technical software development environments
• Strong knowledge of ERP systems, data structures, and integrations
• Experience with data flow analysis and process mapping
• Experience supporting web-based applications and digital platforms
• Strong written and verbal communication skills
• Experience working with Jira and Confluence
• Experience working in Agile or Scrum environments
• Strong attention to detail with the ability to manage multiple projects simultaneously
• Ability to work independently in a fast-paced, dynamic environment
• Proficiency in Microsoft Excel, Outlook, PowerPoint, Visio, and Word

Preferred Qualifications:

• Experience with Sage X3 ERP
• Experience supporting ERP to portal integrations
• Experience working with APIs and web application architectures
• Experience in digital platforms such as customer portals or websites

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.