Business Systems Analyst, Salesforce

***The salary range for this position is $75.78 - $85.18 per hour.***

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Business Systems Analyst, Salesforce on a contract basis to support our Customer's business needs. This role is onsite in Sunnyvale, CA.

What You’ll do:

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on SFDC (Salesforce.com) and related applications which support the following stakeholders:
  • Field Service
  • Service Contracts
  • Technical Support
  • Customer Support
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements that affect the Service Organization
• Work with existing SFDC Architects to implement SFDC Service functionality
• Interface on a day-to-day basis with other analysts, business users, super users, and Information Technology (IT) team members to support business operations and drive change management
• Perform configuration/system changes to meet business requirements as needed
• Ensure the proper level of testing and documentation is completed for all work
• Lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects

Must Haves:

• Experience with Salesforce Field Service and/or Service Cloud hands-on Configuration, 4-6 years minimum preferred
• Experience with ServiceMax Asset 360 is highly preferred

Education:

• Bachelor’s Degree preferred

Hours & Location:

• M-F, 40 hours/week. This role will be onsite in Sunnyvale, CA.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.