Campaign Operations Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Campaign Operations Associate on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Campaign Strategy & Execution: Build, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze. Manage QA reviews, collaborate with designers and copywriters, build target audience segments, and capture feedback from stakeholders.
• Operational Efficiency: Develop scalable workflows, processes, and best practices to ensure campaigns are launched with high quality and accuracy.
• Cross-functional Collaboration: Partner with Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design teams to align on campaign goals, segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, efficiency, and impact.
• Stakeholder Management: Serve as the primary point of contact for Lifecycle Marketing partners, ensuring alignment with goals and priorities.
• Tool Expertise: Leverage Braze and other marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

Skills and Qualifications:

• 3-4 years of experience in retention marketing, email marketing, or lifecycle marketing
• Proven experience creating multi-channel communications spanning email, SMS, and push notifications
• Hands-on experience with Braze required
• Proficiency in HTML and basic CSS for email design and troubleshooting
• Familiarity with other marketing automation tools is a plus
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously
• Analytical mindset with ability to interpret campaign data; SQL knowledge preferred
• Excellent interpersonal and communication skills for effective cross-functional collaboration

Preferred:

• Extensive experience deploying and executing high volumes of campaigns per month, demonstrating ability to manage fast-paced, multi-project environments
• Direct experience working with data/martech to capture and utilize new profile attributes for audience segmentation

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.