Case Manager, eCommerce (Hybrid - El Segundo, CA)

The Mom Project is excited to partner with Karl Storz Endoskope in their search for a Case Manager, eCommerce. This role is a hybrid in El Segundo, CA.

Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale but a leader in the things that matter: creativity, flexibility, and expertise.

Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent KARL STORZ developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management.


About the Role

Are you passionate about delivering exceptional customer solutions and building long-term relationships? Our Customer Support E-Commerce Team is looking for a dynamic, tech-savvy Case Manager to make an impact by improving processes, solving complex problems, and ensuring an effortless customer experience.

What You'll Do:

• Manage and support key E-Commerce channels, including Customer Portal, EDI/GHX, and more.
• Conduct root cause analysis (RCA) to identify and resolve issues, proposing and implementing innovative solutions.
• Handle order management for high-volume transactions (12,000 orders/month), ensuring accuracy and efficiency.
• Collaborate with internal teams to resolve customer pain points and drive satisfaction.
• Support customers with inquiries on orders, pricing, repairs, and beyond.

What You'll Bring:

• 4+ years of customer service experience, or an Associate's/Bachelor's degree with relevant experience.
• Strong organizational and critical thinking skills, with a keen eye for detail and accuracy.
• Proficiency in Microsoft Office and adaptability to learn new systems (SAP and Salesforce experience preferred).
• Exceptional communication, relationship-building, and problem-solving abilities.
• A collaborative spirit and a drive to experiment with new tools and processes.

Why You'll Love This Role: Join a customer-centric team where your problem-solving skills and commitment to excellence will directly drive business success. Be a part of an innovative and supportive environment that values teamwork and creativity.

Ready to make a difference? Apply today and help us redefine effortless customer support!


What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a global leader in the medical equipment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Eligible Employee Benefits:

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.