Change Project Manager (Hybrid - San Diego, CA)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Change Project Manager on a contract basis to support our Customer's business needs. This role is hybrid in San Diego, CA.

Responsibilities:

• Partner with the Customer Experience Management Insights and Infrastructure team to co-create and implement a project plan focused specifically on driving the behavior change needed to reach the business goal.
• Set up a measurement system to track compliance with the goal and report on it regularly. Include measurements of adoption of the new behaviors, and use this measurement to show progress to the leadership team of the users
• Develop milestones around adoption, which interlock with the technical rollout project plan
• Design and execute a strategic communication plan to inform and engage all impacted individuals and roles. This includes partnering with executive communications specialists for leadership messaging and directly delivering communications to all other audiences.
• Co-create with the team a Vision and Strategy for the future state, the steering, driving, and adoption team needed to reach the future state, plus quick win execution and celebrations.
• Continually identify blockers and forces driving target users to adopt or not adopt the desired behaviors and create actions (both technical and change-related) to remove blockers and reinforce positives

Skills and Qualifications:

• Proven history of driving projects requiring behavior change to be successful in a challenging, dynamic, and highly matrixed environment.
• Project management certification from a reputable company
• Change management certification would be a plus
• Bachelor’s Degree
• Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed. Not dogmatic about structure, but pragmatic on knowing when to apply.
• Ability to navigate complex problems & issues, ask questions, and get to the root of what’s driving the specific issue, and develop a structure for resolution so others can make a decision.
• Must have strong leadership presence and be a compelling communicator across all levels of the organization to win hearts and minds.
• Good listener and problem solver; solutions-oriented and great at simplifying complex topics. Knows when to dive deep and when to stay at a higher level. Must have a very strong pulse on the intrinsic and extrinsic forces driving the business
• Customer driven…thinks customer backed with a relentless focus on delighting customers with strong bias for action and delivering results

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.