Chief Operating Officer

CHIEF OPERATIONS OFFICER
*This is an in-person role, candidates should be located in SF. Additional office located in Marin, CA*

About the job:

This is managing a team of around 10 FTE and growing. This is great for a seasoned manager/director/VP with a large number of direct reports and experience to take their career to the next level! Seeking an executive with experience in scaling and growth.

Our Business:
We are a premier, well-established reproductive fertility group dedicated to delivering highly specialized life-changing fertility treatments. Our expertise is in providing egg donation, donor embryo, and gestational surrogacy services. Our services are in demand across a wide patient base, attracting a clientele locally, nationally, and internationally. Our focus on exceptional customer service and achieving outstanding outcomes for our brand-sensitive clientele drives our pursuit of excellence in reproductive medicine. Our company is privately owned and looking to expand our leadership team.

Value Proposition:
We are a leader in reproductive healthcare and third party reproduction. We are leaders in understanding government regulations and specifications domestically and abroad related to third-party reproduction. We are innovators in the fertility space and committed to increasing access to care.

The Location:
Full-time, on-site, San Francisco & Marin

Responsibilities:

• Must enjoy working with and coaching a team to execute a plan to meet the financial and operations goals
• Oversee operations of the clinic, ensuring all activities comply with legal regulations and guidelines. This will include HR oversight.
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.
• Coordinate with other healthcare professionals to provide high-quality patient care.
• Mentor and lead staff, evaluate performance, and help staff achieve their career potential.
• Evaluate leadership team and recommend appropriate structure, roles, and responsibilities
• Strong financial acumen to understand P & L, cost, and opportunities for improvement.
• Monitor and manage the clinic's budget, ensuring resources are used optimally.
• Create and execute Strategic Workforce and Capital Expenditure plans.
• Oversee patient satisfaction and resolve any concerns.
• Ensure that the clinic is updated with the latest healthcare technology and trends.
• Coordinate with industry partners to streamline operations and improve communication.
• Promote a positive and supportive work environment for all team members.
• Ensure compliance with all relevant healthcare regulations and standards.
• Develop organizational Key Performance Indicators and create plans to improve the metrics

Successful candidates will possess the following competencies:

• Accountability Culture
• Team Building, Collaboration, Teamwork & Interpersonal Skills
• Strong knowledge of healthcare systems, regulations, and procedures.
• Finance and Business
• Critical Thinking and Problem-Solving and Decision Making
• Strategy Development and Execution

Successful candidates will be energized by our Values:

1. Customer and employee focused.
2. Positive, can-do attitude
3. Passionate and proud of our work
4. Winning as a team
5. Sustainable business for the future

Position Availability:
Immediate

Compensation:
Fair Base salary plus a competitive incentive program and bonus based on personal and company performance to plan. Tremendous opportunity to grow with a forward-thinking company that is making fertility accessible and affordable to all.