Client Onboarding Specialist (Remote/Hybrid)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Client Onboarding Specialist on a contract basis to help support our Customer's business needs. This role could be remote or hybrid (preferred) in NYC, San Francisco, or Chicago.

As a Client Success Manager, you will work primarily with a wide variety of clients, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience, you will analyze their unique use cases, consult on best practices, and offer a best-in-class training and implementation experience. This role requires working cross-functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under the S&O Manager-Client Success and Admin Platform within the organization for the Business organization.

Responsibilities:

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer’s voice for the product, growth, operations, and leadership teams.
• Help shape the vision and strategy for the customers' implementation of Business.
• Set the customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.

Qualifications:

• You have experience in training/onboarding
• You have 3+ years of Client Success Management, Sales, or Account Management
• You have excellent performance management skills
• You are adept at project management
• You enjoy fast, ambiguous environments that do not yet have a comprehensive structure or clear roles and responsibilities
• You are biased to action and proactively fill opportunities and gaps

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.