Client Outreach Representative (100% Remote Bilingual Preferred)

Client Outreach Representative

Our client is a financial services firm that identifies and recovers funds owed to individuals and families who have lost a home to foreclosure. Through our experience, legal partnerships, and commitment to operational excellence, we help clients navigate a complex and often emotional process with clarity, dignity, and care.

We are a faith-based organization that values transparency, personal growth, and authentic human connection. Our culture encourages emotional maturity and a lived relationship with compassion and service, which informs how we serve our clients and support one another as a team.

Our work is grounded in three core pillars: Integrity, Compassion, and Excellence.

· Integrity guides how we communicate, operate, and honor our commitments.

· Compassion shapes how we listen and engage with clients who may be navigating difficult life seasons.

· Excellence drives our standards, accountability, and follow-through in every part of the recovery process.

Position Overview

The Client Outreach Representative is the first human connection many of our clients have with Nationwide Fund Recovery. This role requires a balance of professional outreach, emotional intelligence, and compassionate listening.

Clients we speak with may be navigating difficult or unresolved seasons in their lives. While we are not privy to every detail of their situation, we recognize that how we listen matters just as much as what we say.

This position is a remote, work from home position that is ideal for someone who can operate with a sales mindset without losing their humanity, and who finds purpose in serving others with patience, clarity, and respect. Upon success, first year average $30-$60k, 2nd year can be $80k-$150k with continued growth

Key Responsibilities

• Make outbound calls, texts, and emails to provided leads using the company CRM
• Receive and respond to inbound communications from potential clients
• Clearly explain who we are, the funds potentially owed, and the recovery process
• Listen attentively and respond with empathy, professionalism, and confidence
• Build trust and guide clients toward scheduling a notary appointment for authorization paperwork
• Work closely with the Auditing Department to verify client information
• Maintain accurate and timely updates in HubSpot CRM
• Coordinate with the Processing Department to schedule notary appointments
• Follow up consistently and responsibly with prospective clients
• Escalate questions or concerns to management when appropriate

Who Thrives in This Role

We are looking for someone who demonstrates:

• Emotional maturity — able to stay grounded, patient, and present during sensitive conversations
• Strong listening skills — not rushing to talk, persuade, or fix
• Integrity and compassion — serving people, not just closing files
• Personal responsibility and growth mindset
• Comfort with faith-based culture and a desire to grow in your faith

This role is not a fit for someone who:

• Is transactional or aggressive in sales approach
• Becomes easily reactive or impatient
• Struggles to hold empathy alongside performance goals

Performance Expectations

This is a performance-based role with clear monthly outreach and conversion expectations. Representatives are supported with training, systems, and coaching to meet these goals.

Consistent performance is essential to success in this role. If expectations are not met over time, despite support and feedback, continued employment may be re-evaluated to ensure alignment for both the individual and the company.

Qualifications & Skills

• Prior experience in client-facing sales or outreach roles (phone-based experience preferred)
• Strong verbal and written communication skills
• Excellent time management and organizational ability
• High attention to detail
• Comfortable working independently while collaborating with a team
• Ability to multitask and manage follow-up effectively
• Personal computer or laptop required
• Spanish-speaking a plus

Compensation

• Commission-based compensation with monthly advance
• Monthly incentive bonuses tied to performance
• This is a quota-based position with markers that must be met within the first 60-120 days
• Upon success, first year average $30-$60k, 2nd year can be $80k-$150k with continued growth

Company Benefits

• W-2 employee classification
• Health insurance eligibility may be available following successful completion of a 90–120 day introductory period