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Client Partner

Posted 6 months ago
Job closed
Tuple

Client Partner

Our Client - company

  • Morris Plains, NJ
$120,000 - $170,000/year
Exact compensation may vary based on skills, experience, and location.
40 hrs/wk
Permanent (w2)
Remote work partially (60%)
Travel not required
Start date
January 6, 2025
Superpower
Sales, Technology
Capabilities
Account Management
Technical Program/Project Management
Preferred skills
Project Management Process
Project Management Life Cycle
Project Management
Information Technology
Contract Review
Client Services
Client Rapport
Account Management
Information Technology Consulting
Business Objectives
Customer Service
Life Sciences
Digital Transformation
Cloud Services
Business Priorities
Interpersonal Communications
Influencing Skills
Communication
IT Service Management
IT Infrastructure
Key Performance Indicators (KPIs)
Project Performance
Technology Solutions
Relationship Management
Management Consulting
Project Management Software
Project Implementation
Preferred industry experience
Hospital & Health Care
Experience level
5 - 8 years of experience

Job description

The Mom Project is excited to support our customer, a global provider of a broad range of technology and business consulting services, in their search for a Client Partner with experience in the healthcare or life sciences industries to join their team.

This is a hybrid role based in Morris Plains, NJ.

About the Role:

We are seeking a strategic and client-focused Client Partner with a strong background in managing complex Technical Statements of Work (SOW) and engaging with C-level executives. The ideal candidate will excel in building and maintaining long-term client relationships, driving solution-based engagements, and ensuring client satisfaction across multiple technology domains.

Responsibilities:

  • Client Relationship Management:
  • Serve as the primary point of contact for key clients in the health care/life sciences industries, fostering trust-based, long-term relationships.
  • Act as a strategic advisor to client executives, understanding their business challenges, goals, and requirements to deliver tailored solutions.
  • Technical SOW Oversight:
  • Define, negotiate, and manage Technical Statements of Work (SOW) across various technology implementations, ensuring alignment with client expectations and scope.
  • Collaborate with internal technical teams to accurately scope and document project requirements, timelines, and deliverables.
  • Drive contract renewal, extension, and new SOW opportunities to maximize account revenue.
  • Strategic C-Level Engagement:
  • Engage and influence C-level executives by demonstrating value and understanding of their business priorities and technology landscape.
  • Identify new opportunities for growth by presenting innovative solutions that align with client business objectives.
  • Cross-Functional Collaboration:
  • Partner with Sales, Delivery, and Technical Teams to ensure successful project execution, maintaining alignment with client goals.
  • Work closely with internal teams to anticipate challenges and proactively address them to ensure client satisfaction.
  • Performance Monitoring & Reporting:
  • Track key performance indicators (KPIs) to assess client satisfaction, project performance, and account health.
  • Provide regular updates and insights to client executives, focusing on results, improvement areas, and growth opportunities.

    Qualifications:

    • Experience:
    • 8+ years of experience in client management or account management roles, preferably in technology consulting or IT services.
    • Proven experience managing Technical Statements of Work (SOW) and large-scale technology projects.
    • Demonstrated ability to work effectively with C-level executives, delivering high-value solutions and advisory.
    • Experience in healthcare or life sciences industry required
  • Skills:
  • Strong understanding of technology solutions, IT infrastructure, cloud services, and/or digital transformation.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to manage multiple client accounts, prioritize tasks, and work in a fast-paced environment.
  • Proficiency in CRM tools, project management software, and MS Office Suite.

    • All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

    If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.