Client Success Advocate (100% Remote)

The Mom Project is excited to partner with Career Organic in their search for a Client Success Advocate (100% Remote).

Career Organic dedicate their time, efforts, and energy to uplifting professionals around the world and simplify the process of making a career transition. They pride themselves on thoughtful and hyper-intentional communication and have a laser focus on client experiences.

As a Client Success Advocate, you will engage with and be a point of contact for prospective clients interested in engaging in career services, current and former clients, and members of their social community groups. So this role is a mix of Customer Success & Sales (without any sales metrics or $ goals)

MUST BE AVAILABLE TO WORK East Coast Time (Will consider candidates from the United States Only due to operating hours and the necessity for phone calls.

Experience & Expectations for the client success advocate:

• MUST: Have leadership background (sports, work, community..etc)
• MUST: Compassionate, active listening and ability to tailor communication to prospect and client needs
• MUST: Understanding of multiple industries and roles
• MUST: Attention to detail
• MUST: Have a large Sense of urgency
• MUST: Exceptional phone and email etiquette
• MUST: Exceptional written communication
• Must have a genuine interest in helping professionals in their careers, instead of being purely motivated by sales.

GREAT SKILLS (transferable) FOR THE CLIENT SUCCESS ADVOCATE:

• Executive Assistant or similar experience
• Recruiting/Staffing
• HR
• Consultative Sales
• Direct customer service experience preferred (phone & email specifically)

How will you support these three groups?

• Prioritizing their needs and recognizing the services that provide the best solution
• Providing pricing and process information relevant to their needs and priorities
• Clearly understand and be able to translate prospect needs and partner effectively with the operations team to ensure client expectations and service excellence are met
• Providing additional resources throughout all levels of their journey

Responsibilities:

• Respond to email and LinkedIn inquiries about our services, pricing, and client experience
• Provide pricing, process details, and additional information to prospects
• Schedule consultations for professionals looking for information
• Speak with prospects over the phone, either scheduled or ad hoc, to discuss career coaching and professional branding (resume, cover letter, LinkedIn profile) services
• Provide basic feedback on resumes that prospects send to the team
• Measurements for Success: successfully placing leads into the right services, average response time for written communication and ad hoc consultations, and the turnaround time for completing resume reviews.

Job Details

• Customer Success
• Customer Support Services
• Customer Service Management
• Active Listening
• Business Development
• Customer Service
• Detail Oriented
• Sales Management
• Written Communication

Education

• ?High School Diploma or equivalent

Location

• Fully Remote

Schedule:

• Availability is key: daily (M-F) and a minimum of 4 - 6 hours throughout the day (East Coast time, ideally available btw 10 am - 6 pm. Flexibility within those hours to pick the best times.
• Flexible to hop on a call quickly outside of pre-scheduled consultations.

Benefits

• Flexible Schedule
• Exposure to Remote Work & Procedures
• Get treated like an owner - we do not perpetuate Micro Management - we want talent that likes having ownership over their success and isn't afraid to ask for help or suggest improvements