Marketing Assistant/Coordinator
Marketing Assistant/Coordinator
Our Client - Marketing company
- Remote
Job description
About Indigo Marketing Agency
Indigo Marketing is a dynamic and asynchronous remote team that brings marketing solutions to financial advisors.
Job Description
We are currently seeking a dedicated and proactive Marketing Assistant/Coordinator to join our team. As a Marketing Assistant/Coordinator, you will work directly with our clients, ensuring their satisfaction and success with our services. The ideal candidate is customer-focused, highly organized, and possesses excellent communication skills.
Required Skills and Experience
- Serve as a point of contact for assigned clients, building and maintaining strong relationships.
- Collaborate with our Account Management team to provide dedicated assistance and strategic guidance on assigned clients.
- Understand client’s needs, goals, and objectives to effectively communicate with internal teams and ensure successful project delivery.
- Coordinate and facilitate client onboarding processes, including gathering necessary information and documentation.
- Proactively communicate with clients to provide updates on project status, address any concerns, and gather feedback.
- Collaborate with internal teams, including marketing, design, and development, to ensure client requirements are met and projects are delivered on time and within scope.
- Identify opportunities for upselling or cross-selling additional services to existing clients based on their needs and goals.
- Monitor client satisfaction and engagement levels, taking proactive steps to address any issues or concerns that may arise.
- Maintain accurate records of client interactions, agreements, and project details in our CRM system.
Requirements
- 2-3 years of experience in a client-facing role, preferably in a marketing or agency environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to work effectively in a remote, asynchronous team environment.
- Familiarity with CRM systems and project management tools.
- A proactive attitude and willingness to go above and beyond to ensure client success.
- Experience in the financial sector or with financial advisors is preferred.
Benefits
- Opportunity to work with a diverse and talented remote team.
- Flexible work schedule and location.
- Room for growth and professional development opportunities.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.
If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at support@themomproject.com.
Screening Questions
- Can you describe your experience working in a client-facing role within a remote or asynchronous team? What tools did you use to manage communication and project updates?
- Have you worked with financial advisors or in the financial services industry before? If not, how would you approach understanding a new, highly regulated client base like this?
- Tell us about a time you handled a difficult client situation. How did you manage the relationship and what was the outcome?