Client Success Manager (Remote/Hybrid)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Client Success Manager on a contract basis to help support our Customer's business needs. This role could be remote or hybrid (preferred) in NYC, San Francisco, or Chicago.

This role works with a diverse client base ranging from SMB to enterprise accounts. This role focuses on ensuring a seamless onboarding experience by analyzing client use cases, consulting on best practices, and delivering best-in-class training and implementation. It requires cross-functional collaboration with marketing, finance, and engineering teams, and offers the opportunity to contribute to customer strategy and long-term success.

Responsibilities:

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as a customer advocate by representing the client’s voice to product, growth, operations, and leadership teams.
• Help shape the vision and strategy for customer implementation.
• Set customers up for success by driving enrollment and activation to create a measurable impact on revenue.
• Develop and nurture relationships with a broad customer base, including Fortune 500 companies.
• Contribute to a highly motivated team during a period of rapid growth and scaling initiatives.

Skills and Qualifications:

• 3–5+ years of Client Success Management or Onboarding Management experience.
• Experience in training and onboarding.
• Start-up experience preferred.
• Strong performance management skills.
• Proficiency in project management.
• Ability to thrive in fast-paced, ambiguous environments without a comprehensive structure or defined roles.
• Proactive, action-oriented mindset to identify and address opportunities or gaps.
• Implementation experience preferred but not required.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.