Customer Success Account Manager

Client Success Project Manager, Part-Time, 100% Remote

• Hours: 20/week Monday-Friday; with light travel to national conferences
• Regular availability 4 hours a day Monday to Friday - Flexibility in hours to meet the needs of the clients including time zone
• Hourly Range: $27/hr-$30/hour

Our client is seeking a go-getter with a sales mindset and strong project management skills to assist supporting client onboarding and nurturing existing accounts. This is a customer facing role meeting on a regular basis with hospital clients with an emphasis on building relationships from contracting through renewal

Required Skills:

• Organized
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office
• Flexibility and adaptability
• Strong project management skills
• Detail-oriented
• Knowledge base of digital technology
• Hospital/Healthcare background is a plus

Job Responsibility / Tasks - To be discussed during interview:

• Leads the customer success process fostering relationships with hospital partners and serving as the main point of contact through the life of the client relationship
• Guides new clients through the onboarding process ensuring successful set up and launch of our platform
• Supports the contract pipeline through vendor documents and contracting
• E-Course Annual License Clients
• Organizes and leads pre-launch calls for e-course clients
• Coordinates details of the launch with Project Manager of Technology
• Conducts regular customer success meetings focusing on engagement, best practices, client satisfaction, and business growth and renewals