Collections First Party Agency Manager (100% Remote)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Collections First Party Agency Manager on a contract basis to support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Oversee the full collections lifecycle, from early delinquency to charge-off
• Coordinate across internal teams and external vendors to ensure timely, compliant collections processes
• Monitor performance metrics and workflows, identify inefficiencies, and recommend solutions
• Act as liaison between collections, platform/product teams, and first-party agencies to drive issue resolution and process improvement
• Create and maintain operational documentation, including playbooks, workflows, and QA controls
• Collaborate with Compliance and Legal to align all activities with regulatory standards (e.g., FDCPA, UDAAP)
• Support system-level tools in Salesforce, collections platforms, and payment systems (e.g., UAT, troubleshooting, and change management)
• Contribute to reports and analyses on collections performance and risk trends

Skills and Qualifications:

• 3–5+ years of experience in collections operations; credit card or SMB lending preferred
• Strong knowledge of collections strategies, tools, and regulatory requirements
• Proven track record of cross-functional collaboration and external vendor management
• Strong analytical and problem-solving skills; data-driven decision-making
• Excellent attention to detail and ability to manage competing priorities in a fast-paced setting

Preferred:

• Experience with Salesforce, payment gateways, and dialer platforms
• Familiarity with small business financial services and customer behavior
• Experience supporting internal collections teams and coordinating with first-party agencies

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.