Communications Manager

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Communications Manager on a contract basis to help support our Customer’s business needs. The role is 100% remote to these locations: Baltimore, MD, Boston, MA, Houston, TX, Los Angeles, and San Diego, CA, and Redmond, WA

What You’ll Do:

• Create/Oversee document repositories, including identifying the right tools for the team, developing and driving best practices, etc.
• Audit Google Drives
  • Devise naming conventions for folders
  • Hierarchy
  • Auditing process for out-of-date files
  • Archival process
• Create/Design/Maintain G-site/webpage/wiki
  • List key points of contact on the site
  • Identify key documentation and stakeholders to manage content
• Symposium coordination
  • Fast forward and keynote assistance - script development, coordinating and prepping speakers, researching content where necessary, and managing logistics
• Manage webpage groups and posts
  • Create/Design a unified naming convention for Online Dispute Resolution (ODR)
• Communication plan for internal and external communications (within and outside of the O&DR team)
  • Crisis Communications (i.e. Matrix shutdown)
  • Recurring communications (Local Modern Trade (LMT) newsletter, ODR Strategies, Research communications)
• Structure/improve review documents
  • Working through ODR technical writers
  • Design/Create/Deploy communications regarding Demos with VPs, VIPs and other leaders
  • Train assist researchers to have a common understanding of communications
  • Create standardized communications
• Communications template creation
  • Demos
  • Announcements
  • Symposium
  • Committee’s (ops/steering/technical)
• Support leadership and team-to-team communication with streamlined processes and content development

Must-Haves:

• 4+ years of relevant work experience
• Ability to write clear professional concise workplace documentation, send out well-written emails, create Standard Operating Procedures (SOPs), write templates, and presentation templates
• Ability to work in/flexible in learning different tools, G suite, and G sites
• Quick learner of tools and eager to drive results
• Self-directed, taking ownership, independently working, creating recommendations on efficiencies within tasks preferred
• Seeking out efficiencies in tasks, research mentality preferred
• Experience with stakeholder management, gathering feedback with proposals with all stakeholders preferred

Education:

• Bachelor's Degree preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Remote Options: The position is 100% remote to the locations below:

• Baltimore, MD
• Boston, MA
• Houston, TX
• Los Angeles, CA ($76.76 - $86.76)
• San Diego, CA ($70.50 - $80.50)
• Redmond, WA