Communications Specialist (Hybrid - San Francisco/NYC)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Communications Specialist on a contract basis to help support our customer’s business needs. This role is hybrid (3 days on-site and 2 days remote/week) in San Francisco or NYC.

Responsibilities:

• Source, develop, and publish customer success stories across owned content channels, including blogs and social media
• Generate proactive pitch ideas and maintain consistent press outreach for customer advocacy stories
• Write creative communications materials including social posts, blogs, media pitches, and announcement content
• Develop communications plans for product launch moments, integrating customer advocates to highlight real-world impact
• Project manage a global pipeline of customer advocates, ensuring continuous sourcing and readiness for upcoming launches
• Track program performance and deliver regular reporting and status updates on advocacy efforts
• Support product launches and industry events with event logistics and press outreach
• Collaborate cross-functionally with teams including sales, product, marketing, research, legal, and social media
• Build and maintain strong relationships with customers, account teams, press, influencers, and external stakeholders

Skills and Qualifications:

• Bachelor’s degree in Communications, English, or a related field
• 5-8 years of experience in business communications, digital communications, product communications, or customer marketing
• Proven experience in program and project management
• Demonstrated strength in customer storytelling and advocacy content development
• Experience sourcing stories from scratch and shaping them into compelling narratives
• Strong writing and editorial skills across owned and earned media formats
• Strong cross-functional collaboration skills, particularly with sales, product, and marketing teams
• Interest in or familiarity with advertising tools and the advertising industry
• Experience executing creative communications and social programs preferred
• Experience in both in-house and agency environments preferred
• Customer marketing background preferred
• Experience working in fast-paced or startup-style environments preferred
• Established media relationships within advertising-related verticals preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.