Community Manager (Andover, MA)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

Our Customer is seeking a Community Manager on a contract basis to help support their business needs. This role is onsite in Andover, MA.

The Community Manager role involves overseeing the development, installation, and ongoing support of conference and meeting room solutions, as well as managing site amenities, work requests, and enhancing the overall experience for colleagues and guests.

Responsibilities:

• Serve as the single point of contact for GetService requests, providing status updates as needed
• Communicate meeting details to proper internal audience and external audience when appropriate
• support for high visibility corporate events, town halls, and events
• Provide meeting planning support
• Monitor Community Manager hotline x3000
• Manage all colleague inquiries and issues tactfully and confidently.
• Ensure office, kitchenette, and pantry equipment are in good working condition.
• Liaise and work collaboratively with colleagues and vendors to support the functionality of the workspace.
• Monitor email inbox daily and provide timely responses.
• Provide support on site teams booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up requests as well as providing back up for Conference Solutions team booking rooms, triaging etc.
• Provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming etc.
• Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities
• Provide initial intake for events including event timelines, catering, av requests etc are captured and communicated to the Conference Solutions Admin
• Ensuring all deliverables and deadlines are met for events
• Liaise with internal departments to ensure proper coordination and delivery of event-related services and support.
• On-site event management, overseeing setup, execution, and breakdown of events.
• Conduct post-event evaluations and analysis, gathering feedback from clients, attendees, and vendors to identify areas for improvement and ensure client satisfaction.
• Anticipate and respond to Client’s needs and concerns, including ensuring no safety or security incidents occur.
• Perform additional job duties, as requested. Assist Soft Service Coordinator with delegated tasks.
• Signage
• Occasional printing support for events
• no content creation
• completed signage to be sent from Rocky Mount communication person
• Updating of digital signage on campus that is displayed on the CCTV system
• Be recognized and identified as the go-to or host of the office.
• Greet colleagues, using names when possible.
• Provide visitor management support when necessary, including a warm welcome, greeting, familiarizing guests with the site and amenities, and escorting when necessary.
• Support Client HR with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation.
• Be visibly engaged and attuned with colleagues, building meaningful relationships and developing trusted advisor status with colleagues.
• Respond to all requests (verbal, email) or issues promptly, including a personal follow-up to ensure questions/requests are answered.
• Prioritize urgent issues/emails.
• Provide intuitive workplace delivery, anticipating colleague needs.

Qualifications:

• Associates degree or equivalent.
• 3 – 5 years prior experience in hospitality, tourism, events operations, property management, or related profession.
• Confident, friendly, and engaging.
• Teamwork driven.
• Hospitality mindset focused.
• Adaptable and agile.
• Excellent verbal and written communication skills, ability to communicate professionally at all levels.
• Meticulous with strong organizational and time management skills.
• Attention to detail.
• Strong interpersonal skills and highly collaborative.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook).
• knowledge and experience with conference room technologies such as video conferencing systems, audio systems, presentation equipment, and room control systems.
• Customer-focused & Team mindset with a passion for delivering exceptional service and support.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to remain calm and composed under pressure, with the flexibility to adapt to changing situations and client requests.
• Exhibits strong commitment to safety.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.