Community Recruiter

Our client is looking for a Community Manager for their 2000-person community of technology professionals and investors.

The Community Manager will act as a liaison by meeting with applicants looking to join the community, answering questions about the investor community, and ensuring the success of new community members by helping them on-board. For flexibility, this is a fully remote, hourly, contractor-based role.

The ideal candidate must be interested in startup companies, and is energized to meet with prospective community members, patient, empathetic, and communicative.

~80% of this role will be to take calls with applicants that are looking to learn more about the community; to accommodate this, the candidate should be available from 8AM-3PM (Pacific Time), Monday to Friday.

Core Responsibilities

1. Manage large amounts of incoming calls
2. Build trust with prospective community members by speaking about the community's core values and answering their questions
3. Ensure the successful onboarding of new community members through occasional touch points
4. Handle any concerns/support requests from community members in a timely manner; follow up to ensure resolution
5. Keep records of interactions with community members
6. Follow communication procedures, guidelines and policies

Qualifications/Skills

1. Strong phone/virtual contact handling skills and active listening
2. Strong interest in startup companies/venture capital
3. Familiarity with database/spreadsheet platforms and practices (e.g. Google Sheets, Airtable)
4. Customer orientation and ability to adapt/respond to different types of characters
5. Excellent communication and presentation skills
6. Ability to multitask, prioritize, and manage time effectively
7. Prior community management experience or experience as a Client Service Representative is a plus