Concierge (Milwaukee, WI)

Core Responsibilities

• Fulfilling customer services (e.g., running errands, coordinating vehicle services, planning events, facilitating shipping needs, etc.)
• Accurately capturing service activity within BEST's service management platform.
• Marketing services and promotions to customers.
• Living out BEST's core values at work: being trustworthy, compassionate, resourceful, focusing on results and creating value.

Qualifications/Skills

• At least one year experience (with three to five years being preferred) in a fast-paced customer service environment.
• Proficient in Microsoft Office, primarily Outlook, Word, and Excel.
• Proficient with point-of-sale technology platforms with a strength in data entry accuracy.
• Self-motivated to engage with customers proactively.
• Passionate about supporting people.
• Detail oriented and committed to accuracy.
• Excellent verbal and written communication skills.
• Creative, curious, and solutions-minded.
• Transparent, authentic, positive, values-driven, and an excellent listener.
• Must have high level of interpersonal skills to handle dynamic customer situations; demonstrated poise, tact, and professionalism.
• Ability to manage multiple service requests, respond effectively and deliver on time.
• Ability to pass a background check and drug screen.
• Must have valid driver's license, reliable transportation, and maintain required vehicle insurance coverage.
• Must be able to stand, sit, and walk for extended periods of time, and move, lift, carry, push, and pull objects weighing 25 pounds on a regular basis and up to 50 pounds on occasion.

Company Benefits/Perks

• Great Place to Work-certified organization
• Paid Time Off
• Paid Holidays
• Vendor Discounts
• 401(k) and Financial Wellness Program
• Legal and ID Protection Plan