Consumer Loan Servicing Analyst (100% Remote)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Consumer Loan Servicing Analyst on a contract basis to support our Customer's business needs. This role is 100% remote.

This individual will play a critical role in ensuring the efficient and compliant servicing of the consumer loan portfolio. The ideal candidate brings strong data analysis capabilities, a customer-centric mindset, and a passion for operational excellence. This role involves collaborating cross-functionally to identify process improvements, resolve servicing issues, and support the overall health and performance of the loan portfolio.

Responsibilities:

• Monitor daily loan servicing operations, ensuring timely and accurate processing of payments, adjustments, and customer inquiries.
• Analyze servicing data to identify trends, risks, and opportunities for improvement in customer experience and portfolio performance.
• Support the design and maintenance of servicing workflows, documentation, and standard operating procedures.
• Conduct root cause analysis of servicing exceptions, delinquencies, and escalated customer issues; recommend and implement solutions.
• Partner with Compliance and QA teams to ensure adherence to regulatory guidelines and internal policies.
• Collaborate with Product, Engineering, and Customer Support teams to drive servicing enhancements and automation initiatives.
• Generate and deliver regular reporting on key servicing metrics (e.g., delinquency rates, resolution time, contact volume).
• Assist in vendor oversight and performance tracking of third-party providers
• Participate in audits, testing, and system updates related to loan servicing platforms.

Qualifications:

• Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent experience).
• 3+ years of experience in consumer lending operations, loan servicing, or a related financial services role, ideally with a fintech company
• Strong analytical skills with proficiency in Excel, SQL, or other data analysis tools.
• Experience with loan servicing systems (e.g., Salesforce, Fiserv, LoanPro, or similar) is preferred.
• Knowledge of consumer lending regulations (e.g., Reg Z, FDCPA, UDAAP) is a plus.
• Excellent organizational skills and attention to detail.
• Clear communicator with a proactive, problem-solving mindset.
• Ability to thrive in a fast-paced, evolving environment and manage multiple priorities.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

?Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.