Consumer Operations Senior Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Consumer Operations Senior Associate on a contract basis to help support our Customer's business needs. This role is 100% remote, EST preferred.

This role will support the strategy, development, and execution of CRM initiatives that drive adoption, engagement, and retention through email, push notifications, and in-app messaging. This role requires strong cross-functional collaboration to craft high-impact campaigns that deliver business results and delight consumers with a best-in-class subscription experience. You will report to the Consumer Lifecycle Associate Marketing Manager on the Growth Marketing team within the Marketing organization.

Responsibilities:

• Design CRM strategies to acquire and engage customers
• Create customer journey flows with actionable trigger points, using both static and dynamic content to drive conversion and engagement
• Partner cross-functionally with the Integrated Marketing function to develop campaign strategy briefs based on business needs and audience behavior, determining the best channel mix, audience targeting, and number of touchpoints per program
• Establish a strong working relationship with cross-functional stakeholders in the Creative Studio, Promo Strategy, Operations, and Strategy teams
• Manage email reporting dashboards, monitor trends, and make recommendations based on results
• Work with Lifecycle and Operations partners to advance personalization efforts and relevance
• Track and report on campaign performance, establishing benchmarks and delivering actionable insights that inform future optimization and demonstrate business impact.

Skills and Qualifications:

• A Bachelor's degree or equivalent experience
• 4+ years of experience in CRM or email marketing
• Deep familiarity with CRM technology, including ESPs/marketing automation platforms
• Analytical mindset with strong attention to detail
• A bias for action — comfortable taking ownership of ambiguous problems and leading initiatives from strategy to execution
• Extremely organized, dependable, self-motivated, and eager to learn
• A collaborative, low-ego approach and strong interpersonal skills; you thrive in cross-functional environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.