Senior AI Product Content Designer (100% Remote)

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is a tech real-estate marketplace company with a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. The company’s brands focus on all stages of the home lifecycle: renting, buying, selling, financing and home improvement. They are committed to empowering consumers with unparalleled data, inspiration and knowledge around homes, and connecting them with the right local professionals to help.

We are seeking a Content Designer on a contract basis to support our Customer’s business needs. This role is 100% remote.

Job Description:

This role will help people understand complex information, weigh tradeoffs, and take their next step with confidence. Our Customer is seeking a senior content designer with experience shipping AI-powered products and designing across complex systems. You’ll connect interface content, structured data, and conversational guidance into clear, useful experiences. This is a hands-on individual contributor role with scope comparable to a senior content designer. You’ll own a defined set of flows through delivery, partnering with Product Design, Product, and Engineering.

Responsibilities:

• Own content direction and delivery for a defined product scope, from requirements and prototypes through research, implementation review, and launch.
• Write interface copy and design scripted and conversational flows, including inputs, explanations, progress, uncertainty, recovery, and next steps.
• Develop reusable templates for insights and explanations, with clear rules for data inputs, assumptions, and consistency between interface and conversation.
• Define information architecture, navigation, and content hierarchy that help people understand choices and move between connected tasks.
• Translate customer needs into content requirements, representative examples, and quality criteria; validate data and behavior dependencies with Product and Engineering.
• Evaluate generated guidance for usefulness, grounding, and consistency. Partner with specialists on model-driven behavior, distinguishing intended interactions from capabilities the system can support.
• Deliver implementation-ready content and documentation; align disclosures with Legal and review the built experience for clarity, accuracy, and consistency.

Please note: Portfolios must be submitted with a resume. Seeking portfolios demonstrating senior-level content design (AI related) judgment and meaningful contributions to shipped products.

Qualifications:

• Deep cross-functional collaboration, experience designing AI product experiences, mature craft, strong communication
• Soft skills: Proactive with work and communication, work and documents are consistently organized, attention to detail
• A portfolio demonstrating senior-level content design judgment and meaningful contributions to shipped products.
• Experience shipping AI-powered products, with examples of how you improved the customer experience through research and evaluation of system behavior.
• Strong information architecture and systems thinking across multiple surfaces, states, or connected products.
• Working fluency in how prompts, context, structured data, retrieval, and model limitations affect the experience.
• Experience developing test cases or evaluation criteria and using findings to improve product quality.
• The ability to distinguish accurate output from useful guidance—and explain the product implications.
• Strong cross-functional judgment: you can clarify ambiguous problems, negotiate scope, and move work forward with clear ownership.
• Excellent writing and interaction design skills, with the ability to make complex information understandable and actionable.
• Preferred - Experience in model behavior design, prompt prototyping, personalization, or products that help people make complex decisions.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.