Content Operations Manager

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

We are seeking a Content Operations Manager on a contract basis to support their business needs. This role is 100% remote.


Responsibilities:

• Manage Content Ops processes, workflows, and systems including DAM, project management instance, and content calendar
• Build and maintain documentation for processes and workflows, socializing these where necessary with cross-functional partners to ensure alignment and adherence
• Partner with Content Strategists to develop a steady cadence for auditing the in-market content and asset repository, leading optimization and updates to ensure accuracy and brand-consistency
• Project manage the development and execution of evergreen and campaign-based content initiatives, including building and maintaining workflows within the project management instance and liaising with partner teams to ensure the successful delivery of work
• Support Content Strategists on the development and management of content architecture, taxonomy, and content journeys
• Partner with Content leadership and Data Science to track, analyze and report on the performance of content programs
• Act as conduit between Content and Web team to facilitate efficient content publishing/production across owned web properties
• Foster a culture of continuous improvement by proactively identifying and surfacing opportunities for optimization, efficiency, and scalability across Content processes and systems

• 4+ years of content operations and/or content management experience
• High level of comfort with the hands-on management of content tools and systems, including CMS (publishing and optimizing content), project management platforms (building workflows and managing projects in Jira, Asana, Airtable, etc), editorial calendars, and DAM/content repositories.
• Excellent project management and organization skills — runs a tight ship in terms of their work, and is highly detail-oriented
• Highly collaborative with a proven track record of working closely with crossfunctional stakeholders to achieve successful outcomes
• Results-oriented thinker who understands and is motivated by ambitious goals and KPIs
• Innately curious and eager to learn new things, with a bias for action

• Copywriting and/or editorial experience, and the ability to maintain brand and tone consistency across assets and platforms
• Sound understanding of SEO best practices and experience working on search intent content
• Familiarity with buyer journey mapping and how to implement these concepts into high-performing content journeys
• Previous experience managing a Digital Asset Management (DAM) platform
• B2B SaaS, software, high tech industry experience

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.