Content Strategist

***The salary range for this position is $50.33 - $54.01 per hour***

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer is an employment-oriented online service that operates via websites and mobile apps. They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.

We are seeking a Content Strategist for a contract basis to join their team. This role is Hybrid if near a LinkedIn office in Atlanta, GA, Chicago, IL, Detroit, MI, and Omaha, NE

What You’ll Do:

• Plan, design, create, edit and publish in-product guidance content
• Test content and user experience, collaborate and troubleshoot with engineering, and involve support when required
• Maintain content throughout its lifecycle, archiving and/or updating content as required
• Collaborate internally with product and other cross-functional teams (e.g., Product, Product Marketing, and Product Operations) to gather requirements, validate deliverables, and align timelines for completion
• Take a customer-first approach by considering audience needs and in-product user experiences, and consider technical requirements to populate the UI correctly and for the right users
• Ensure in-product guidance content aligns with the company voice and standards, following all internal policies and external regulatory requirements
• Partner with key stakeholders to achieve shared goals and meet key timelines, anchoring on program prioritization and requirements
• Partner with Digital CS Program Manager on high-level program delivery, ongoing evolution and enhancements, and program strategy
• Track and report on key performance metrics
• Proactively surface any issues or opportunities, working with the team and/or across stakeholder and vendor groups to resolve or enhance

Must Haves:

• 3+ years of experience in content strategy and content writing for in-product help, product support, user education, instructional design, and/or technical writing
• 1+ years of experience in non-technical project coordination skills
• Experience with WalkMe tool or a similar product
• Excellent writing and editing skills
• Excellent communication, analytical, and problem-solving skills
• Strong project coordination
• Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision
• Ability to communicate and collaborate across internal teams, cross-functional partners, and/or external vendors
• Ability to work within a fast-paced, evolving environment
• Ability to adapt to the application of emerging technologies

Education:

• Bachelor’s Degree preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote out these locations, Hybrid if near a LinkedIn office in Atlanta, GA, Chicago, IL, Detroit, MI, and Omaha, NE

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

**Please ensure that your LinkedIn profile is included in your resume**